Commercial Account Executive

incident.io

New York (NY)

Remote

USD 90,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Market leading private medical insurance

Generous parental leave

First Friday of the month off

Generous annual leave/PTO allowance

Competitive salary and equity

Remote working and personal development budget

Enhanced pension/401k

Job summary

A leading incident response platform is seeking an Account Executive to optimize the sourcing and closing of commercial accounts. Ideal candidates should have a solid background in B2B SaaS, proven success in closing $50K+ deals, and the ability to work with technical stakeholders. This role involves delivering product demos, gathering feedback, and collaborating with leadership to drive growth. Competitive salary range of $90K-$110K, with benefits including remote work opportunities and generous leave policies.

Qualifications

Proven track record of closing new business at high end of the Commercial level.
Ability to work with technical stakeholders such as engineers and CTOs.
Drive and resilience in the face of rejection.

Responsibilities

Optimize the sourcing and closing of commercial accounts.
Deliver best-in-class product demos and gather feedback for product development.
Work with leadership to develop new sales processes.

Skills

B2B SaaS experience

Technical stakeholder engagement

Closing $50K+ deals

Creative prospecting

Data leveraging

Tools

Salesforce

LinkedIn Sales Navigator

HubSpot

Omni

Job description

About Incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on‑call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast‑growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world‑class technology companies.

The Team

Our Commercial business is one of the fastest growing parts of incident.io, covering early‑stage startups through upper mid‑market companies across North America. We are scaling this segment by expanding headcount, increasing ACV, and building a repeatable, high‑velocity sales engine.

As an AE here, you'll use a suite of powerful tools: Salesforce for CRM, LinkedIn Sales Navigator for lead generation, HubSpot for marketing automation, and Omni for data and reporting.

Our rapidly growing customer base already includes industry leaders like Monday.com, Loom, and Vanta and we're just getting started.

What You’ll Be Doing

Joining a VC‑backed start‑up to build a new category with a product that has strong market fit that isn’t fully capitalized yet.
Optimizing the sourcing and closing of commercial accounts and ensuring that we maximize our revenue potential.
Delivering best‑in‑class product demos and gathering valuable feedback to share with the product development team, helping to continuously improve our offerings.
Working as a team and with leadership to develop new sales processes, challenge the status quo, and maintain a relentless focus on growth.
Partnering with colleagues where sales isn’t an afterthought but a central focus of the business strategy and something we believe will ultimately drive the company’s success.

What Experience You Need To Be Successful

Able to successfully close B2B SaaS deals and work with technical stakeholders such as engineers and CTO’s, understanding their unique needs and challenges.
Proven track record of closing new business at the high end of the Commercial level closing $50K+ deals and experience working with multiple decision‑makers involved in deal cycles.
True hunter mindset where you have various creative ways of reaching out to prospects and the drive to keep moving forward even in the face of rejection.
Propensity to leverage data, prior success stories, and product knowledge to convey value to diverse stakeholders and ultimately convert them to customers.
Desire to work in a fast‑paced start‑up environment where things can be ambiguous and you need to operate with autonomy.

What We Offer