Business Development Representative

incident.io

San Francisco (CA)

Hybrid

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Market leading private medical insurance

Generous parental leave

First Friday of the month off

Generous annual leave/PTO allowance

Competitive salary and equity

Remote working and personal development budget

Enhanced pension/401k

Job summary

incident.io is looking for a Business Development Representative to join our dynamic team in San Francisco, California. You'll be responsible for generating first conversations with potential customers and shaping our sales strategy. Ideal candidates will have proven success in a similar BDR role, with strong communication and analytical skills. We offer a competitive salary, generous parental leave, and a supportive work environment. Join us in redefining incident response with cutting-edge AI technology.

Qualifications

Experience in a BDR role at a B2B SaaS company or similar.
Demonstrated ability to hit or exceed targets.
Eager to analyze results and improve outreach strategies.

Responsibilities

Define a new category and shape sales strategies.
Own the outreach strategy using creative approaches.
Build relationships with major accounts.

Skills

Proven success in BDR role

Resilient and resourceful

Curious and data-driven

Strong communication skills

Comfortable with start-up life

Job description

About incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

As a Business Development Representative, you’ll be on the frontlines of growth, sparking the very first conversations with future customers. You’re not just introducing incident.io you’re creating standout first impressions and opening the door to long-term partnerships.

Our BDRs are the engine of our pipeline, connecting with high-potential prospects across multiple channels and fuelling the momentum of our sales team. Early results have been strong, and now we’re ready to scale this motion fast.

Joining us now means stepping into a high-impact role where your work shapes our sales playbook, strengthens our go-to-market strategy, and accelerates company-wide growth. You’ll be working closely with AEs and sales leaders to make a visible, lasting impact.

What you’ll be doing

Helping define a new category, joining a venture-backed company with a product in high demand and huge untapped potential.
Owning your outreach strategy, experimenting with creative approaches and engaging prospects across email, social, calls, events, and more.
Breaking into major accounts, learning how to sell upmarket and building relationships with some of the world’s best-known companies.
Growing your career with support, through a transparent path toward an Account Executive role, plus mentorship and real opportunities to develop quickly.
Collaborating across teams, sharing insights with sales, marketing, and leadership to sharpen strategies and drive success together.

What will make you successful

Proven success in a BDR role at a B2B SaaS company (or similar) — consistently hitting or exceeding targets, or showing clear evidence of achievement in a competitive environment.
Resilient and resourceful, energized by connecting with people, learning from challenges, and finding creative ways to open doors.
Curious and data-driven, eager to test new campaigns, analyze results, and continually improve how you connect with prospects.
Strong communication skills, able to write compelling outreach, hold engaging conversations, and present with confidence.
Comfortable with start-up life, where things move quickly, ambiguity is normal, and autonomy is paired with plenty of support.

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.