Commercial Account Executive

Klaviyo Inc.; Denver, Northern (CO, KY); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Annual bonus

OTE

Equity

Sign-on bonus

Benefits package

Job summary

Klaviyo in the United States is seeking an ambitious Commercial AE to own the full sales cycle—from discovery to close—driving ROI-driven business cases and tailored demonstrations. You will manage a high-velocity pipeline across multiple stakeholders, collaborate with marketing, finance, IT, and leadership, and use tools like Salesforce, Outreach, and Gong to forecast and close deals.

This role emphasizes consultative selling, multi-threaded engagement, and delivering measurable business impact

Qualifications

• 1+ years in Business Development and 1+ years in Account Executive/closing roles.
• SaaS/MarTech experience is a plus.
• Bachelor’s degree or higher preferred.

Responsibilities

• Run full-cycle sales from discovery to close with a consultative approach.
• Build and manage a diverse pipeline with outbound and inbound leads.
• Develop territory plans and align stakeholders to drive ROI.
• Collaborate cross-functionally with marketing, finance, IT, and leadership.
• Maintain Salesforce pipeline and forecast accuracy.
• Negotiate using business value and pricing strategies.
• Manage time with prospecting blocks and CRM admin.

Skills

Full-cycle sales

ROI analyses

Stakeholder engagement

Forecasting

Negotiation

Cross-functional collaboration

Time management

Education

Bachelor’s degree preferred

Tools

Salesforce

Outreach

LinkedIn Sales Navigator

Apollo

Gong

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyos brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their destiny.

Job Summary

Commercial AE’s are product experts who run the full sales cycle—from qualification and tailored discovery to demo, evaluation management, and driving the buying process through close—with minimal support. They own a portfolio, manage a high‑velocity pipeline, and balance transactional motions with increasingly strategic, multi-threaded engagements across stakeholders to deliver measurable business impact and predictable results.

Supervisory Responsibilities

• None.

Duties/Responsibilities

• Run full‑cycle sales, including discovery, ROI‑backed business cases, tailored demos, and orchestrated evaluations through close, consistently applying a consultative approach over feature selling.
• Build and manage a diverse pipeline with clear creation and coverage targets; execute personalized outreach (e.g., Tier 1 strategies, effective sequences), follow up on inbound and partner-sourced leads, and align product releases to prospect interest to progress deals.
• Develop and maintain territory/account plans with tiering, prioritized top accounts, and documented account maps; maintain org charts and stakeholder alignment to accelerate access to economic buyers.
• Multi-thread proactively across marketing, finance, IT, and executive stakeholders; design and run workback/joint evaluation plans that incorporate all decision makers at the right times.
• Quantify value by running ROI analyses based on discovery insights and benchmarks; articulate the business case clearly and tailor assets (decks, case studies) to each persona.
• Collaborate cross‑functionally (BDRs, Solution Architects, Customer Success, Partnerships, Marketing/ABM, and leadership) with clear pre‑call prep, role clarity, and project‑managed work plans to advance opportunities.
• Maintain pipeline rigor and forecasting hygiene in SFDC: accurate stages, dates, next steps, “why/why not,” forecast categories, and timely deal updates that roll up predictably to leadership.
• Negotiate strategically using business value, pricing/packaging fluency, and trade‑based approaches; limit discounting to justified scenarios and time‑bound non‑standard offers with clear walk‑away points.
• Manage time intentionally (prospecting blocks, customer meetings, CRM admin, enablement); drive continuous improvement through self‑development and Gong usage to raise deal quality and consistency.
• Represent and operate in alignment with company values, reinforcing trust and long‑term partnership with prospects and customer.
• Perform other related duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication; active listening; ability to present to larger internal and external groups with confidence and tailor tone and content to the audience.
• Consultative selling with strong discovery; ability to translate business objectives into ROI‑justified use cases and demos tailored to discovery, not generic walkthroughs.
• Analytical mindset; ability to calculate ROI, interpret funnel and forecast signals, and apply core e‑commerce/SMB metrics to build compelling business cases.
• Proactive multi‑threading and executive engagement; persona‑specific messaging and sequencing to build consensus across stakeholders, including economic buyers and sponsors.
• Strategic territory and account planning; tiering, top‑account prioritization, and competitive plays supported by account research and mapping.
• Pipeline creation excellence; consistent outbound generation, coverage management, timely lead follow‑up, and orchestration of marketing/partner programs and events.
• Negotiation mastery; fluency in pricing and packaging, disciplined use of commercial levers, and trade‑based approaches that protect value while driving timely closes.
• Collaborative selling; ability to quarterback cross‑functional teams (BDR, SA, CS, Partnerships, Marketing/ABM, Leadership) with clear roles and workback plans.
• Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong; strong SFDC hygiene and usage for forecasting and deal strategy.
• Growth mindset; openness to feedback, enablement participation, sharing best practices, and mentoring peers to lift team performance.

Education and Experience

• 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred
• Experience within SaaS/MarTech, a plus
• A Bachelor’s degree or above, a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations.

#LI-HYBRID

#LI-BAILEY

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Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Benefits

• participation in the company’s annual cash bonus plan
• variable compensation (OTE) for sales and customer success roles
• equity
• sign‑on payments
• comprehensive range of health, welfare, and wellbeing benefits based on eligibility

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations

$65,000 — $65,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Equal Opportunity and Non-Discrimination Statement

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.