Command Center Technician _(Night Shift) at Kenilworth, NJ

Volto Consulting

Kenilworth (NJ)

Presencial

USD 23 000 - 32 000

Tempo integral

Há 4 dias

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Resumo da oferta

Volto Consulting is seeking a Command Center Technician to monitor and manage data center infrastructure from Kenilworth, NJ, on a 12.5-hour night shift. The role requires 4–6 years of data center discovery/migration experience and a strong ability to handle real-time telemetry and incident response.

This is an on-site, permanent position with a 2-week rotation pattern and a 30-minute handover overlap. Expect 24/7 coverage with a fixed weekend rotation and detailed shift handovers to ensure

Qualificações

4–6 years of data center discovery or migration experience.
Experience operating in a 24/7 mission-critical environment.
Demonstrated ability to monitor and document telemetry across facilities.

Responsabilidades

Conduct scheduled remote rounds each shift and document health of electrical, mechanical, and life safety systems.
Provide continuous monitoring of global data center infrastructure via BMS, EPMS, DCIM and telemetry platforms.
Monitor assets including UPS, generators, switchgear, PDUs, chillers, CRAH/CRAC units, and cooling towers.
Identify deviations and early-warning signatures in telemetry to prevent incidents.
Serve as first responder for infra alarms; triage incidents per SOPs and MOPs.
Escalate incidents to on-site ops, engineering, and leadership per escalation matrices.
Coordinate incident response across multiple teams and sites to minimize production risk.
Dispatch and remotely support on-site technicians and vendors during events and maintenance.
Support RCA efforts with detailed timelines, logs, alarm histories, and incident docs.
Act as central communication hub with clear status updates during incidents and maintenance.

Conhecimentos

Data center monitoring

Remote rounds

Telemetry analysis

Incident response

Shift leadership

Ferramentas

BMS

EPMS

DCIM

Descrição da oferta de emprego

Rate: $20/hr on W2

Skills: Data Center Discovery and Migration Experience Required: 4-6

Work Schedule

Our Command Center operates 24/7/365. This is a permanent night shift position on a 12.5-hour schedule. It does not rotate to days.

Shift: 12.5 hours| nights| with the shift scheduled to include a 30-minute handover overlap at each end of the night.

Cycle: Three scheduled shifts in one week and four in the next| repeating. You will never work more than four shifts in a single week.Days off: Every other weekend off| plus a fo

Essential Skills:

Conduct scheduled remote rounds each shift| reviewing and recording the health of electrical| mechanical| and fire/life safety systems across the fleet to ensure 24/7 reliability and availability.
Provide continuous monitoring of global data center infrastructure using Building Management Systems (BMS)| Electrical Power Management Systems (EPMS)| DCIM| and all other available telemetry and observability platforms.
Monitor critical assets including UPS systems| standby generators and fuel systems| switchgear| PDUs| battery plant| chillers| CRAH/CRAC units| cooling towers| pumps| air handlers| and fire suppression systems.
Baseline normal operating conditions and identify deviations| drift| and early-warning signatures in telemetry before they accelerate into events.
Serve as the first responder for infrastructure alarms| triaging incidents and initiating response actions per SOPs| MOPs| and EOPs.
Escalate incidents promptly to on-site operations| engineering teams| and leadership based on defined escalation matrices.
Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments.
Dispatch and remotely support on-site technicians| vendors| and contractors during events and planned maintenance| confirming work is performed in accordance with established practices and procedures.
Support root cause analysis (RCA) efforts by providing detailed timelines| logs| alarm histories| and incident documentation.
Act as a central communication hub| providing clear and accurate status updates during incidents and maintenance events.
Perform technical writing in support of the change management program| including event narratives| procedure feedback| and shift documentation.
Enforce adherence to change management processes and safety requirements within mission-critical environments.
Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels.
Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews.
Make timely| high-quality decisions in high-pressure situations while maintaining a strong focus on safety| uptime| and operational excellence.