Command Center Specialist

FirstCash, Inc.; Fort Worth, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vacation days

Sick leave

401k program

Tuition reimbursement

Discounts from vendors

Pet insurance

Job summary

FirstCash is seeking an Event Monitoring Technician to remotely monitor our stores via live video and audio. You will respond to security events in real time, trigger alarms, deploy countermeasures and contact local responders as needed.

Responsibilities include 24/7 monitoring, verifying feeds, coordinating with police, and post-event communication with store management. The role requires strong IT skills and ability to work flexible hours, including nights and weekends.

Qualifications

• High School diploma or GED required.
• Ability to work 6AM to 6PM.
• Strong communication and customer service skills.
• Proficient in MS Windows, Excel and Outlook; familiarity with Manitou a plus.
• Able to work well under stress and multi-task.
• Flexible schedule including nights, weekends, holidays, overtime.

Responsibilities

• 24/7 audio and video monitoring of all FirstCash locations in the U.S.
• Verify live/recorded feeds to assess situations.
• Partner with local police to ensure threats are neutralized.
• Communicate with store management and Security post-event as directed.
• Pull recorded video for management and police when needed.
• Troubleshooting and facilitating problem resolution.
• Identify process, quality and equipment improvements with Manager.
• Ensure the safety of employees and customers by monitoring and responding to events.

Skills

Security monitoring

Communication skills

Customer service

Computer proficiency

MS Windows

Outlook

Excel

Adaptability

Education

High School diploma or GED

Tools

MS Windows

Excel

Outlook

Manitou

Job description

What Makes a FirstCash Security Monitoring Tech.?

The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquires. The Event Monitoring Technician is responsible for the remote monitoring of our stores via live video/audio. This position will respond to security events in real time by manipulating the store security features to neutralize threats. This includes triggering audio alarms, deploying countermeasures and contacting local emergency responders.

RESPONSIBILITIES

• 24/7 audio and video monitoring of all First Cash locations in the U.S.
• When notified of an event, verify live/recorded video feeds to assess situation
• Partner with local police departments to ensure threats are neutralized
• Communicate with store management & Security Department post-event as directed by procedure
• As needed, pull recorded video for management and police to review
• Troubleshooting and facilitating problem resolution
• Collaborating with Manager to identify process, quality and equipment improvements
• Ensuring the safety of First Cash employees and customers by monitoring and responding to events

QUALIFICATIONS

• Ability to work 6AM to 6PM
• Ability to communicate effectively in person, via phone and email
• Strong customer service skills
• High School diploma or GED
• Prior military technical experience is a plus (a tech related MOS)
• Must have a strong proficiency with computers and various software; experience with MS Windows Excel and Outlook required; Manitou is a plus
• Able to work well in stressful situations and handle pressure
• Strong Ability to multi-task
• Attendance and punctuality are essential and expected
• Audio/Video skills & troubleshooting a plus
• Ability to work flexible schedules including nights, weekends, holidays, periodic overtime and unscheduled shifts

Who is FirstCash?

FirstCash has more than 3,000 total pawn stores in the U.S. and Latin America, including all states in Mexico and the countries of Guatemala, Colombia and El Salvador, which sell a wide variety of jewelry, electronics, tools, appliances, sporting goods, musical instruments and other merchandise, and that make small non-recourse pawn loans secured by pledged personal property.

FirstCash, through its wholly owned subsidiary, American First Finance (AFF), also provides and services retail installment sales contracts, lease purchase agreements, and bank loans for a variety of consumer goods and services through a nationwide network of over 13,000 active retail merchant partner locations.

FirstCash employs a total of approximately 20,000 people in the U.S. and Latin America. FirstCash is a component company in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®.

What We Offer:

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other insurance options for eligible employees
• Vacation:
  • After 6 months of service - 40 hours
  • After 1 year of service - 80 hours annually
  • After 5 years of service - 120 hours annually
• Eligible Full-time employees receive paid vacation leave based on their tenure with the Company as follows:
• SICK:
  • After 6 months of service - 8 hours
  • After 1 year of service - 16 hours annually
  • After 5 years of service - 24 hours annually
• Full-time employees receive paid sick leave based on their tenure with the Company as follows:
• Participation in the FirstCash 401k program after six (6) months of employment.
• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Access to the FirstCash Pet Insurance program

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [e-mail] or [phone] Ext. 1