Security Command Center Dispatcher

The Boca Raton; Boca Raton (FL); Presencial; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

The Boca Raton is seeking a Security Command Center Dispatcher to support dispatch operations, monitoring, and communications from Boca Raton, FL. The role provides essential incident response, coordination with field units, and accurate logging to ensure safety and operational readiness.

Ideal candidates will have a high school diploma or GED, and 1–3 years in dispatch or security operations, with strong multitasking, communication, and calm decision-making under pressure.

Formación

• High school diploma or GED required; emergency management or security training preferred.
• 1-3 years in dispatch/command center operations preferred.
• Proficiency in dispatch and communication software; knowledge of GPS tracking.
• Strong multitasking and time-management skills.
• Excellent verbal and written communication.
• Ability to stay calm under pressure and make quick, informed decisions.

Responsabilidades

• Dispatch operations: prioritize and dispatch personnel or resources for incidents, service calls, or emergencies.
• Coordinate with field teams to ensure clear communication and prompt response.
• Maintain dispatch logs and keep briefing up to date.

Conocimientos

Dispatch software

Surveillance systems

GPS tracking

Multitasking

Verbal communication

Written communication

Staying calm under pressure

Educación

High school diploma or GED

Herramientas

GPS tracking software

Surveillance systems

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Command Center Dispatcher

HB-Security Full Time Operator Boca Raton, FL, US

Salary: $13.00 Annually

Summary

The ideal candidate plays a crucial role in the effective and efficient functioning of the command center, overseeing communication, dispatch operations, and security camera monitoring. They ensure timely incident response, coordinate resources, maintain logs, and support emergency procedures when necessary. This role requires strong multitasking abilities, quick decision-making, and attention to detail to maintain the safety and operational readiness of the organization.

Essential Functions

Job duties include, although are not limited to:

Dispatch Operations:

• Receive, prioritize, and dispatch personnel, equipment, or resources as required to address incidents, service calls, or emergencies.
• Coordinate with field teams and departments to ensure clear communication and prompt response.
• Track all dispatched units and ensure they are properly briefed on assignments and locations and dispatch log is kept to date.

Monitoring and Surveillance:

• Actively monitor security cameras, alarms, and communication channels to maintain situational awareness.
• Analyze data and report unusual or suspicious activity to appropriate personnel.

Communication and Reporting:

• Maintain clear and consistent communication with team members, field units, and relevant authorities.
• Document incidents, calls, and responses accurately in real-time in the command center's database or log.
• Provide regular status updates to the Director of Safety & Security, especially during high-priority events.

Emergency Response Coordination:

• Initiate emergency protocols and dispatch assistance during critical situations.
• Coordinate with law enforcement, fire, and medical personnel in emergency response scenarios.
• Assist in evacuations, lockdowns, or other emergency responses as directed by management.

Data and Record Management:

• Maintain accurate records of incidents, response times, and outcomes.
• Generate periodic reports for management review, identifying trends or areas for improvement.
• Ensure confidentiality and secure handling of all command center data.

External Relationships

• Has regular contact with guests, housekeeping department, front office.

Internal Relationships

• Reports to Specia Operations Manager / Security Leadership

Qualifications and Education/Experience Requirements

• High school diploma or GED required; additional emergency management or security training ispreferred.1-3 years in dispatch, command center operations, or related field preferred.
• Proficiency in dispatch and communication software; knowledge of surveillance systems and GPS tracking.
• Strong multitasking and time-management skills.
• Excellent verbal and written communication.
• Ability to stay calm under pressure and make quick, informed decisions.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
We are proud to be an EEO/AA employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.