Command Center Operator

Strategic-Security-Corp; Hauppauge (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Major Medical

Paid Vacation

Life Insurance

Supplemental Health Benefits

401K

Discount Service Codes for cinema/rest

Job summary

Strategic Security (SSC) seeks an Operations Center Watch Officer for our 24/7 SOC. You will monitor alarms, CCTV, radios and respond to calls, while coordinating with clients and security teams to ensure site safety.

Responsibilities include dispatching personnel, logging activity, and supporting multiple shifts. Must be 21+, US work authorized, with computerized skills and strong communication abilities.

Qualifications

• Must possess a high school diploma or equivalent.
• Exceptional computer skills and ability to multi-task.
• Experience in security/Operations Centers preferred.

Responsibilities

• Monitor intrusion and fire alarm systems for client locations.
• Observe CCTV and radio talk groups for local sites.
• Answer incoming emergency and non-emergency calls.
• Annotate site activity related to security and facilities.
• Dispatch security personnel for service calls.
• Maintain log books and blotters; backfills as needed.

Skills

Oral communication

Written communication

Active listening

Situational assessment

Attention to detail

Microsoft Office

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Strategic Security (SSC) is a nationwide leading provider of security guard services, executive protection, intelligence, consulting, investigative services. SSC Operations Center Watch Officer is responsible for: Dispatch / Scheduling / Analysts in our Operations Center for support for our local and nationwide client locations. The hours of operations are 24/7. The rate for this position is $21.00/hr.As an Operations Center Watch Officer, you will be responsible for:Monitoring multiple intrusion and fire alarm systems for client locations.Monitor closed circuit television systems for client locations.Monitor multiple radio talk groups for local site to include security and fire talk groups.Answer incoming emergency and non-emergency calls for the local client location.Annotate all site activity as it pertains to security, fire and/or facilities.Communicating directly with the client and the security forces team to ensure site and business safety.Communicate and work closely with other SOC dispatchers and Account Manager on various shifts.Conduct status checks of all posts/patrols.Dispatch appropriate security personnel for calls for service.Maintain log books/blotters, handling guard force call outs, backfills or additional service requests.Monitoring guard force time, attendance and post watch. Monitoring of GPS tracking of company assets and performing other duties as needed.Strategic Security (SSC) is a security provider for the United States Government, private organizations such as fortune 500 companies, solar and wind farms, oil and gas companies, banks, medical facilities, factories, warehouses, distribution centers, commercial facilities, residential communities and much more.As a full time employee of Strategic Security (SSC), you will be entitled to the following benefits:Major MedicalPaid VacationLife InsuranceSupplemental Health Benefits401KDiscount Service Codes for movie tickets, restaurants, shopping, etcOpportunities for additional training to aid in your professional developmentStrategic Security (SSC) offers job security with many of our jobs resulting in full time employment, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States.Education, Experience, Licenses and Certifications RequiredMust possess a high school diploma or equivalentPossess exceptional computer skills and the ability to multi-taskExperience in the security industry and Operations Centers preferredSkills RequiredAbility to follow ordersProficient computer skills including Microsoft OfficeEffective oral and written communication skillsActive listening skillsAbility to assess and evaluate situations effectivelyAbility to identify critical issues quickly and accuratelyAttention to detailOtherMust be at least 21 years old or the minimum age required by the state, if higherMust be a U.S. citizen or a foreign citizen authorized to legally work in the United StatesMust be able to operate radio or telephone equipment and/or console monitorsMust have demonstrated ability to interact cordially and communicate with the publicMust be warm, engaging, charismatic; and possess a natural ability to develop rapport with others in an authentic and sincere mannerMust practice good judgment; high level of integrityMust be proactive; take initiative with minimal supervisionMust be resourceful; think critically and finds solutions even without the obvious resourcesMust be able to navigate challenging situations while remaining positiveSubject to a drug screen to the extent permitted by lawMust be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior militaryPhysical Requirements and EnvironmentEnvironment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heatMajor activity: Walking, standing, speaking, listening, observingPhysical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.About The CompanyEOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender IdentityStrategic Security (SSC) is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free WorkplaceIf you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (888) SSC-RISK.Location: 19 Bellemeade, Smithtown, NY 11787