Command Center Dispatcher

Live Nation; Chula Vista (CA); On-site; USD 28,000 - 39,000; Part time

Job summary

[VENUE NAME] is seeking is seeking a CCTV Operator who will be responsible for acting as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.

You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely

Qualifications

• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role.
• Strong communication and problem-solving skills.
• Experience with CCTV software is strongly preferred.

Responsibilities

• Work with General Manager and Operations Manager to ensure compliance with laws and regulations.
• Log incidents and radio communications with detailed information.
• Monitor CCTV during events to ensure safety and order.
• Maintain incident logs and coordinate with security, medical, and police.
• Prioritize radio calls by urgency and dispatch crews as needed.
• Record and report issues during pre-show meetings and events.

Skills

Verbal communication

Interpersonal skills

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Tools

CCTV software

Microsoft Office

Job description

Job Summary:

WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

[VENUE NAME] is seeking is seeking a CCTV Operator who will be responsible for acting as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

WHAT THIS ROLE WILL DO

• Work in conjunction with the General Manager and Operations Manager to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.
• Work directly with venue management regarding issues that require the attention of medical, security, or police
• Logging incident reports via OnTrack system to document any and all incidents with detailed and concise information
• Log all two-way radio communication regarding security, medical, and police
• Monitor venue CCTV during all phases of event to ensure safety of all parties on site
• Maintain a log of all incidents that occur during each event
• Investigates and resolves complaints via venue CCTV.
• Monitors venue activity and informs department heads of potential deployment changes needed
• Observe visitors, patrons, and employees via CCTV to preserve order and protect property.
• Communicates pertinent information to the staff at pre show meetings.
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send crews to appropriate locations
• Maintain logs and records of radio calls, activities and other information
• This position is part-time, seasonal; requires evening and weekend availability.

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role preferred
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Experience with CCTV software is strongly preferred
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to use standard office equipment
• Proficient in Microsoft Office

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

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