Command Center Associate - Health Connections - PT - Night

Stormont Vail Health; Topeka (KS); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Stormont Vail Health in Topeka, KS is seeking a Command Center Associate on a 12-hour night shift. You will help coordinate patient placement, transfers, and capacity management to ensure timely patient throughput and effective communication with internal and external stakeholders.

The role involves handling a high volume of calls, supporting bed status updates, and collaborating with House Supervisors to optimize staffing and resource prioritization. Requires strong communication.

Qualifications

• High School Diploma / GED required.
• Bachelor’s Degree preferred.
• 1 year healthcare experience preferred.
• Strong customer-focused interpersonal skills.
• Attention to detail.
• Ability to work autonomously and be accountable.
• Contribute to a positive culture.
• Strong professional telephone etiquette.

Responsibilities

• Assist House Supervisor / Patient Placement Coordinators with Capacity Management workflows.
• Assist with coordination of patient transfers; collect condition and diagnosis information, obtain face-sheet, and collect medical records/images.
• Serve as a liaison to provide real-time bed status updates to referring facilities.
• Communicate status updates with transferring facilities and update House Supervisors on clinical changes.
• Coordinate transportation for transfers (ED and inpatient).
• Assist with Out-of-Network transfer workflows.
• Facilitate Provider to Provider communications.
• Assist House Supervisor with staffing assignments.
• Expedite patient flow through prioritization of resources (EVS, Facilities, etc).
• Coordinate delivery of stat medical record requests.

Skills

Customer focus

Attention to detail

Autonomy

Positive culture

Phone etiquette

Education

High school diploma / GED

Bachelor’s degree preferred

Job description

Position Status:

Shift:

12 Hour Night Shift (United States of America)

Hours per week:

12

Job Information

Exemption Status: Non-Exempt

A Brief Overview

The Stormont Vail Health Command Center is a team working together to ensure that patients receive the right care, in the right setting, at the right time. Team members that work in the Command Center are responsible for health system capacity management including patient access and throughput, staffing resources and communication to internal and external stakeholders. The Command Center Associate is responsible to assist in coordinating transfer into/out of the system, activating teams for critical/complex conditions, and expediting patient throughput. The position is accountable for a high volume of calls for internal and external stakeholders.

Education Qualifications

• High School Diploma / GED High School Graduate or equivalent Required
• Bachelor’s Degree Preferred

Experience Qualifications

• 1 year Healthcare experience Preferred

Skills and Abilities

• Strong customer focused interpersonal skills (including communication)
• Attention to detail
• Ability to work autonomously and be directly accountable
• Ability to contribute to a positive culture
• Strong professional telephone etiquette

What you will do

• Assist House Supervisor / Patient Placement Coordinators with Capacity Management workflows.
• Assist with the coordination of patient transfers; collecting patient information on condition and diagnosis, obtaining face-sheet, and collecting medical records/images.
• Serve as a Liaison to provide real-time bed status and updates to referring facilities.
• Communicate status updates with transferring facilities and update House Supervisors regarding clinical changes.
• Coordinate transportation for lateral or higher of care transfers (from ED and inpatient departments).
• Assist with Out-of-Network transfer workflows.
• Facilitate Provider to Provider communications.
• Assist House Supervisor with maintaining appropriate staffing assignments.
• Expedite patient flow through communication/prioritization of resources (EVS, Facilities, etc).
• Coordinate delivery of stat medical record request (for requesting facilities).
• Continuously utilize system data and dashboards for real-time status updates.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Rarely less than 1 hour
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Occasionally 1-3 Hours
• Eye/Hand/Foot Coordination: Occasionally 1-3 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Rarely less than 1 hour
• Hearing: Rarely less than 1 hour
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Pulling: Occasionally 1-3 Hours up to 100 lbs
• Pushing: Rarely less than 1 hour up to 50 lbs
• Reaching (Forward): Frequently 3-5 Hours
• Reaching (Overhead): Rarely less than 1 hour
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Continuously greater than 5 hours
• Walking: Occasionally 1-3 Hours

Working Conditions

• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Frequently 3-5 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.