Command Center Associate - Health Connections - PT - Day

Stormont Vail Health; Topeka (KS); Hybrid; USD 100,000 - 125,000; Part time

Job summary

Join Stormont Vail Health as a Command Center Associate, responsible for managing patient flow and ensuring effective communication within the healthcare facility. This part-time role involves coordinating transfers, updating bed status for facilities, and assisting in capacity management. If you're detail-oriented with strong interpersonal skills and a commitment to excellent patient care, apply now to be part of this collaborative team.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare experience preferred.
• Strong customer service skills and communication.

Responsibilities

• Coordinate patient transfers and collect necessary information.
• Assist with real-time bed status updates and status communications.
• Expedite patient throughput through resource communication.

Skills

Customer focused interpersonal skills

Attention to detail

Autonomous accountability

Positive culture contribution

Professional telephone etiquette

Education

High School Diploma / GED

Bachelor's Degree

Job description

Command Center Associate - Health Connections - PT - Day

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Command Center Associate - Health Connections - PT - Day

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Shift

12 Hour Day Shift (United States of America)

Hours Per Week

12

Position Status

Part time

Shift

12 Hour Day Shift (United States of America)

Hours Per Week

12

Job Information

Exemption Status: Non-Exempt

A Brief Overview

The Stormont Vail Health Command Center is a team working together to ensure that patients receive the right care, in the right setting, at the right time. Team members that work in the Command Center are responsible for health system capacity management including patient access and throughput, staffing resources and communication to internal and external stakeholders.

The Command Center Specialist is responsible to assist in coordinating transfer into/out of the system, activating teams for critical/complex conditions, and expediting patient throughput. The position is accountable for a high volume of calls for internal and external stakeholders.

Education Qualifications

• High School Diploma / GED High School Graduate or equivalent Required
• Bachelor's Degree Preferred
  
  

Experience Qualifications

• 1 year Healthcare experience Preferred
  
  

Skills And Abilities

• Strong customer focused interpersonal skills (including communication)
• Attention to detail
• Ability to work autonomously and be directly accountable
• Ability to contribute to a positive culture
• Strong professional telephone etiquette
  
  

What you will do

• Assist House Supervisor / Patient Placement Coordinators with Capacity Management workflows.
• Assist with the coordination of patient transfers; collecting patient information on condition and diagnosis, obtaining face-sheet, and collecting medical records/images.
• Serve as a Liaison to provide real-time bed status and updates to referring facilities.
• Communicate status updates with transferring facilities and update House Supervisors regarding clinical changes.
• Coordinate transportation for lateral or higher of care transfers (from ED and inpatient departments).
• Assist with Out-of-Network transfer workflows.
• Facilitate Provider to Provider communications.
• Assist House Supervisor with maintaining appropriate staffing assignments.
• Expedite patient flow through communication/prioritization of resources (EVS, Facilities, etc).
• Coordinate delivery of stat medical record request (for requesting facilities).
• Continuously utilize system data and dashboards for real-time status updates.
  
  

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned
  
  

Patient Facing Options

• Position is Not Patient Facing
  
  

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
  
  

Remote Work Capability

• Hybrid
  
  

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility
  
  

Physical Demands

• Balancing: Rarely less than 1 hour
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Occasionally 1-3 Hours
• Eye/Hand/Foot Coordination: Occasionally 1-3 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Occasionally 1-3 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Rarely less than 1 hour
• Hearing: Rarely less than 1 hour
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Pulling: Occasionally 1-3 Hours up to 100 lbs
• Pushing: Rarely less than 1 hour up to 50 lbs
• Reaching (Forward): Frequently 3-5 Hours
• Reaching (Overhead): Rarely less than 1 hour
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Continuously greater than 5 hours
• Walking: Occasionally 1-3 Hours
  
  

Working Conditions

• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Frequently 3-5 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour
  
  

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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