Command Center Associate

Floor & Decor; Novi (MI); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for a customer-facing role that involves greeting customers and managing the storage pick-up process. This position offers both full-time and part-time opportunities, making it ideal for those looking to balance work with other commitments. The successful candidate will demonstrate excellent communication and interpersonal skills while ensuring compliance with safety standards. Join a company that values its employees and provides numerous benefits, including bonus opportunities and career advancement. If you're ready to make a difference in a dynamic retail environment, this role is perfect for you.

Benefits

Bonus opportunities

Career advancement opportunities

Relocation opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Personal holiday

Volunteer Time Off

Medical, Dental, Vision Insurance

Qualifications

• 1+ years of retail sales experience required.
• Strong communication and interpersonal skills needed.

Responsibilities

• Greet customers and manage the storage pick-up process.
• Ensure compliance with safety and operational procedures.

Skills

Retail Sales Experience

Communication Skills

Interpersonal Skills

Computer Skills

Self-Starter

Education

High School Diploma or Equivalent

Job description

Base Pay

This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience.

PURPOSE
This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available.

MAJOR RESPONSIBILITIES

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

MINIMUM ELIGIBILITY REQUIREMENTS

• (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS
Physical Work – Ability to exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logically assigned to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

About the company

Browse our huge selection of affordable flooring and tile products and save money on your home renovation project. Shop online at Floor and Decor now!