Command Center Associate

Floor & Decor; Concord (NC); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading retail company is seeking a Command Center Associate to provide excellent customer service and manage storage order pick-ups. This entry-level position offers both full-time and part-time opportunities, requiring effective communication skills and the ability to work in a fast-paced environment. Benefits include bonus opportunities, 401k matching, and career advancement options.

Benefits

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities nationwide

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Holiday and Volunteer Time Off

Medical, Dental, Vision, Life, and other insurance plans

Qualifications

• 1 year of retail sales experience required.
• Excellent communication and interpersonal skills.
• Strong computer skills needed.

Responsibilities

• Greet customers and manage the storage pick-up process.
• Demonstrate compliance with company SOP.
• Verify identity of customers picking up orders.

Skills

Communication

Interpersonal Skills

Computer Skills

Self-Starter

Education

Retail Sales Experience

Job description

Join to apply for the Command Center Associate role at Floor & Decor.

Base Pay: This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience.

Purpose: This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available.

Major Responsibilities:

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Minimum Eligibility Requirements:

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Working Conditions:

• Frequent exposure to a warehouse environment and moving vehicles. Noise level is typically moderate to noisy.

Physical/Sensory Requirements: Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or move objects. Frequent use of hands and fingers, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Note: All duties are considered essential functions and may be modified to accommodate individuals with disabilities. This description does not constitute an employment contract and is subject to change.

Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.

Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.

Benefits & Rewards:

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities nationwide
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Holiday and Volunteer Time Off
• Medical, Dental, Vision, Life, and other insurance plans (eligibility required)

Equal Employment Opportunity: Floor & Decor provides equal employment opportunities regardless of age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or other protected categories. This policy applies to all employment areas.

Additional Info: Seniority level: Entry level. Employment type: Full-time. Industry: Retail.