Comm. Outreach - Call Center Representative

Thornton Township; South Holland (IL); Presencial; USD 22.000 - 31.000; A tiempo parcial

Descripción de la vacante

Thornton Township is seeking a part-time Call Center Representative for the South Holland, IL area. The role serves as a first point of contact for residents, answering inquiries, assisting with registrations, and connecting residents to township resources.

Responsibilities include handling calls, outbound outreach, updating records, and coordinating with departments to ensure timely service. Prior call center or customer service experience is preferred, with basic computer skills and a

Formación

• Strong verbal communication and phone etiquette.
• Ability to learn call logging or scheduling software.
• Excellent organizational skills and attention to detail.
• Friendly, calm, and helpful demeanor, especially with seniors.
• Bilingual skills a plus (Spanish or other languages).

Responsabilidades

• Answer incoming calls promptly with accurate information about township services.
• Make outbound calls for wellness checks, reminders, or outreach.
• Register residents for events, services, and programs using designated forms.
• Update resident contact information and maintain call logs.
• Escalate urgent concerns to appropriate departments.
• Collaborate with staff on program updates and community initiatives.
• Support township-wide events and public announcements.
• Provide empathetic, respectful customer service.

Conocimientos

Verbal communication

Phone etiquette

Data entry

Customer service

Bilingual (Spanish a plus)

Educación

High school diploma or equivalent

Herramientas

Call logging software

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Comm. Outreach - Call Center Representative

Regular Part Time South Holland, IL, US

6 days ago Requisition ID: 1086

Salary Range: $19.00 To $19.00 Hourly

Job Title: Community Outreach & Engagement – Call Center Representative

Location: Township of Thornton
Reports To: Community Engagement Supervisor or Department Director
Employment Type: Part-Time | On-site

Position Summary

The Community Outreach & Engagement Call Center Representative serves as a first point of contact for residents calling into the Township of Thornton. This role is responsible for answering inquiries, providing information about township services, assisting with program registrations, and conducting outreach to ensure residents are aware of and connected to available resources. The representative plays a key role in creating a responsive, supportive, and informed experience for all callers.

Key Responsibilities

Answer incoming phone calls promptly and professionally, providing accurate information about township services, programs, and events.

Make outbound calls to residents for wellness checks, event reminders, program follow-ups, or outreach campaigns.

Register residents for township events, services, and programs using designated software or intake forms.

Assist with updating resident contact information and maintaining accurate call logs and records.

Escalate urgent concerns or service requests to appropriate departments or supervisors.

Collaborate with department staff to stay informed about program updates, service changes, or community initiatives.

Support communication efforts during township-wide events or public announcements.

Provide exceptional customer service with empathy, respect, and cultural sensitivity.

Qualifications

High school diploma or equivalent required; some college or customer service training preferred.

1–2 years of experience in a call center, customer service, or community outreach role.

Excellent verbal communication skills and phone etiquette.

Basic computer proficiency and ability to learn call logging or scheduling software.

Strong organizational skills and attention to detail.

Friendly, calm, and helpful demeanor, especially when working with seniors or residents in need.

Bilingual skills a plus (Spanish or other languages commonly spoken in the community).

Primarily office-based in a professional, team-oriented setting.

May include occasional support at public events or outreach drives.

Requires regular phone use, data entry, and interaction with township residents.