Combo Location Manager

sci; Canóvanas (PR); On-site; USD 90,000 - 130,000; Full time

Job summary

sci is seeking an experienced operations leader to oversee financial management, planning, and staff development for our location. You will partner with Market Leadership to set budgets, goals, and compliance standards while ensuring service excellence and regulatory adherence.

The role requires funeral service licensure, a Mortuary Science degree where applicable, and a track record of managing budgets and teams. Join us to drive sustainable growth and quality care.

Qualifications

• Bachelor's degree in Mortuary Science where required by state law.
• High School Diploma or equivalent required.
• Finance & Accounting coursework (12 hours) preferred.
• Marketing or Business coursework (12 hours) preferred.
• State Funeral Director Licensure required.
• Technical schooling diploma in Funeral Services/Mortuary Science preferred.

Responsibilities

• Financial Management and develop annual business plan.
• Coordinate with local and Market Leadership to set annual financial, production and revenue goals.
• Monitor and achieve annual financial goals; approve expenditures and invoices including overtime.
• Ensure operations comply with applicable regulations and Company policies.
• Develop, communicate, and monitor location goals, priorities, processes and procedures.
• Develop frontline supervisors and staff, including hiring and performance management.
• Collaborate with HR on discipline, development, and termination processes.
• Maintain building and grounds, budgeting for repairs and equipment.

Skills

Financial acumen

Leadership

MS Office proficiency

Interpersonal skills

Strategic planning

Education

Bachelor's degree in Mortuary Science

High School Diploma or equivalent

Finance & Accounting coursework

Marketing or Business coursework

State Funeral Director Licensure

Technical schooling in Funeral Services/Mortuary Science

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

• Financial Management
• Develop annual business plan
• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
• Approve expenditures and invoices including overtime

Operations

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
• Remove barriers, encourage ideas, and identify improvements
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
• Assure the location's operating practices comply with applicable federal & state regulations and Company policies
• Responsible for establishing location goals and priorities
• Develop, communicate, and monitor goals, priorities, processes and procedures
• Manage frontline supervisor's responsibilities, expectations, and accountabilities
• Effectively present and communicate Company and Market strategies, values, and goals to location staff
• Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
• Ensure all safety, quality control, and compliance standards are adhered

People Development

• Develop a strong, trusting, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary; writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

• Education
  • High School Diploma or equivalent required
  • At least twelve (12) hours college courses in Finance & Accounting strongly preferred
  • At least twelve (12) hours college courses in Marketing or Business strongly preferred
• Certification/License
  • Requires applicable state Funeral Director Licensure
  • Technical schooling diploma Funeral Services/Mortuary Science preferred
  • Bachelor's degree in Mortuary Science where required by state law
• Experience
  • At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
  • At least four (4) years' experience managing people and effectively managing budgets and expense control required
• Knowledge, Skills and Abilities
  • Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
  • Knowledgeable in Financial and Business acumen
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
  • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

• Work Environment
  • Work indoors and outdoors during all seasons and weather conditions
  • Care center personnel may have exposure to various chemicals and fluids
  • Cemetery personnel may have exposure to chemicals and equipment
  • Limited amount of local and/or multiple location traveling required
  • Professional Dress is required when in contact with families
  • Personal safety equipment/appropriate attire required for cemetery or crematory environment
• Work Postures
  • Frequent, continuous periods of time standing, up 6 hours per day
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently
• Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Ability to