Funeral Home Manager

sci; Canóvanas (PR); On-site; USD 80,000 - 100,000; Full time

Job summary

SCI in Canóvanas, PR is seeking an experienced leader to manage financial, operations, and funeral arrangements services. You will collaborate with market leadership to develop annual plans, budgets, and goals while ensuring compliance and superb customer service.

You will direct day‑to‑day operations, oversee staffing and development, and participate in community outreach. The role requires strong budgeting, people management, and the ability to handle sensitive situations with empathy and

Qualifications

• High school diploma or equivalent is required.
• Technical diploma in Funeral Services or Mortuary Science is preferred.
• Bachelor's degree in Mortuary Science or another state-approved degree may be required by law.

Responsibilities

• Develop annual business plan and budget with leadership to meet financial goals.
• Monitor financial trends and drive profitability with local leadership.
• Oversee daily operations to meet goals and exceed customer expectations.
• Maintain facilities and allocate budget for repairs and equipment.
• Lead, coach, and develop staff; manage performance and turnover.
• Engage with community and collaborate with corporate on improvements.

Skills

Evenings and weekends availability

Industry financial acumen

MS Office proficiency

Interpersonal & cultural sensitivity

Leadership & people management

Cognitive ability: reasoning & problem

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor's degree in Mortuary Science or state-approved degree

Job description

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

Financial Management

Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.

Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.

Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.

Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.

May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.

Build effective business relationships across the organizations

MINIMUM Requirements

Education

• High school diploma or equivalent


• Technical diploma in Funeral Services or Mortuary Science preferred


• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• At least five (5) years' industry experience with increasing responsibilities


• At least two (2) years' experience guiding staff and communicating expectations


• Prior experience managing people a preferred


• Budgeting and expense control experience preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends


• Conversant in industry and financial acumen


• Proficient in MS Office suite


• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues


• Leadership skills and the desire to manage people


• Cognitive Ability including reason, plan, solve problems, think abstrac