Collision Repair Estimator: Quality First & Customer Focus

Asbury Automotive Group; Roswell (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

401k with company match

Job summary

Asbury is seeking a Body Shop Estimator to appraise vehicle damage and prepare accurate repair estimates for insurance claims and customer repairs. You will interact with insurance adjusters and customers to ensure quality outcomes while maintaining satisfaction.

The role requires prior automotive estimating experience, valid driver's license, and strong attention to detail. Comprehensive benefits and opportunities for professional growth are provided.

Qualifications

• Must be 18 years or older.
• Must have a valid Driver’s License.
• Pass pre-employment background and drug screens.

Responsibilities

• Inspect vehicles to determine extent of damage and cost of repair.
• Develop and prepare repair estimates including parts, labor, and deductibles.
• Coordinate with insurance adjusters to obtain and review estimates.
• Prepare work orders describing repair services and obtain approvals.
• Explain estimates to customers to maintain rapport and satisfaction.
• Monitor repairs for quality and minimize comebacks.
• Document repair actions and maintain shop records.

Education

Automotive certifications

Bachelor's or Associate degree in related field

Job description

A Body Shop Estimator is responsible for appraising customer’s vehicle damage to determine the cost of repair for insurance claims or customer paid repairs. It is also the responsibility of the Estimator to maintain business flow while working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards.

• Ascertain automotive body damage by conducting inspections and examinations to determine extent of structural, body, mechanical or interior damage
• Develop/prepare estimate cost by costing parts, supplies, labor and calculating customer's payment, including deductibles to repair or replace each damaged item
• Obtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjuster, resolving repair and replacement requirements
• Prepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management system
• Maintain customer rapport by explaining estimate and expected return of vehicle
• Maintain high-quality repairs and minimize comebacks
• Conduct spot checks of each completed job for thoroughness and quality
• Maintain body shop records by recording repair and replacement actions
• Update job knowledge by participating in educational opportunities
• Enhance body shop reputation by providing excellent customer service
• Previous automotiveexperience preferred
• Prior automotive estimating experience preferred
• Automotive certifications, and or, a bachelors or associates degree a plus
• Must be a minimum of eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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