Collision Market Manager

Glass America; Charleston (WV); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

Paid Parental Leave for full-time employees

Medical, Prescription Drug, Dental & Vision Insurance

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Job summary

Glass America is seeking a Market Manager to oversee operations across seven locations in West Virginia. The chosen candidate will drive operational excellence, profitability, and ensure exceptional customer experiences.

With a focus on consistent execution of the WOW plan and staff accountability, the role also involves recruiting, training, and maintaining safety standards. Applicants should possess at least five years in the collision repair industry and three years of management experience. Competitive compensation includes an annual salary and bonus opportunities.

Qualifications

• Minimum of five years collision repair industry experience.
• Minimum of three years of management experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage activities of all locations through coordination with General Managers.
• Recruit, interview, and train new hires to ensure customer satisfaction.
• Promote safe, clean working conditions and enforce safety policies.
• Conduct operations reviews and audits with location managers.

Skills

Ability to read and understand financial statements

Extensive estimating experience

Education

ICAR Platinum certification preferred

Estimating license if applicable in the state

Job description

Job Description

Gerber Collision & Glass, a division of The Boyd Group, is looking for a Market Manager to oversee operations across seven locations in West Virginia. The manager will drive operational excellence, profitability, and exceptional customer experiences.

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to ensure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Education and Experience Required

• Minimum of five years collision repair industry
• Minimum of three years of management
• ICAR Platinum certification preferred
• Estimating license if applicable in the state

Required Skills and Abilities

• Ability to read and understand financial statements
• Extensive estimating experience

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Compensation

$125,000 - $140,000 annual plus bonus opportunity

About Us

Gerber Collision & Glass has been delivering excellence for over 80 years.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Physical Demands

The physical demands of this job must be met to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.