Collision General Manager

Gerber Collision & Glass; North Little Rock (AR); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical insurance

401(k) retirement plan

Short-term disability & life insurance

Education opportunities

Uniform stipend

Job summary

Gerber Collision & Glass in North Little Rock, AR, is seeking a General Manager to lead daily operations of the collision center and deliver exceptional customer experiences.

The role focuses on budgeting, KPI achievement, staff coaching, safety, and adherence to company policies while ensuring high quality service and a supportive team environment.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure WOW plan is consistently executed.
• Manage annual and monthly operating budget of the collision center.
• Forecast and track monthly sales, profit and expenses.
• Deliver formal annual and informal monthly performance reviews.
• Lead and manage all repair facility personnel.
• Promote high professional standards and customer experience.

Skills

Attention to detail

Communication

Leadership

Education

Post-Secondary Education or equivalent

Job description

AR North Little Rock - 118008

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education And/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$68,000 - $97,000 Annually!

Supplemental Pay:

Compensation is commensurate with skill, education and experience.

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

• Up to 80 hours of Paid Time Off Annually
• 2 weeks of paid parental leave for Full-Time employees who work a minimum of 30 hour per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or nonprescription safety glasses each year
• Annual Voluntary Uniform Stipend