Collision General Manager

JHCC Holdings LLC; Houston (TX); On-site; USD 83,000 - 90,000; Full time

Job summary

The Boyd Group is hiring a General Manager for the Sherwood Forest collision center in Houston, TX. You will lead the day-to-day operations, coach staff and manage budgets to drive KPI performance while delivering an exceptional customer experience.

The role offers a competitive salary of about $83k–$90k per year, bonus opportunities, and comprehensive benefits. You will forecast sales, oversee safety programs, and coordinate with leadership to ensure efficient service.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure WOW plan is executed consistently.
• Forecast, target and track monthly sales, profit and expenses.
• Lead and manage all repair facility personnel.
• Conduct monthly and annual performance reviews.
• Maintain A/P and A/R related to the Collision Center.
• Oversee safety, quality standards and customer experience.

Skills

Attention to detail

Clear communication

Leadership

Education

Post-Secondary Education or equivalent

Job description

TX Houston-Sherwood Forest - 157066 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Gerber Collision & Glass - Sherwood Forest, Houston TX. Prior Leadership Preferred 2 Yrs+ Collision DRP Estimating experience required 2 Yrs+ prior CCC1 / Mitchell experience preferred 2 Yrs+ prior Accounts Receivables/Payables experience preferred 4 Yrs+ prior customer service excellence required. The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Compensation Details

Estimated $83,000 - 90,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives. Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.