Collision General Manager

Gerber Collision & Glass; Greensboro (NC); On-site; USD 75,000 - 120,000; Full time

Job summary

Gerber Collision & Glass in Greensboro, NC seeks a General Manager to lead the day-to-day operations of the collision center, ensuring exceptional customer experience and alignment with policies.

You will plan budgets, forecast sales, manage production, oversee staff training, and maintain safety and quality standards while delivering strong KPI performance.

This role emphasizes coaching, communication, and hands-on leadership to drive repairs, schedules, and customer satisfaction.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to communicate clearly both verbally and in writing.
• Strong leadership and coaching skills to motivate staff.

Responsibilities

• Lead and manage daily operations of the collision center.
• Plan and manage annual/monthly budgets; forecast sales and expenses.
• Monitor KPI performance and insurance metrics; ensure policy adherence.
• Provide staff coaching, safety training, and performance reviews.
• Ensure safety gear and dress code compliance; maintain a clean, organized facility.

Skills

Attention to detail

Clear communication

Team coaching

Motivate others

Education

Post-Secondary Education or equivalent

Job description

NC Greensboro-NC - 147702We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:*** This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available. ***The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Prepare and manage the annual and monthly operating budget of the collision center.Forecast, target and track monthly sales, profit and expense objectives.Deliver formal annual performance reviews and informal monthly performance reviews.Monitor and maintain all A/P and A/R relating to the Collision Center.Maintain a clean and organized repair facility at all times.Monitor all maintenance required for all shop equipment, including the paint boothProvide training for all staff as necessaryEnsure all staff wear proper safety gear and adhere to dress code.Open and close the facility daily as per established procedures.Conduct or coordinate daily production meetings/walks to confirm through-put and delivery datesManage all estimates to ensure labor mix is within established standards. Manage store capacity.Lead and manage all repair facility personnel.Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.Attend training, information sessions and workshops recommended by Senior Leadership Team.Store CSI performance review and follow up within 24 hours.Education and/or Experience RequiredPost-Secondary Education or equivalent.Proven leadership experience in a collision repair environment or similar role.Required Skills/AbilitiesAttention to detail and a high degree of accuracy.Ability to consistently demonstrate a successful client experienceCommunicate clearly both verbally and in writing.Ability to motivate others utilizing effective coaching tools and management skills.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:SALARY$75,000 - $120,000 / YearCompensation is commensurate with skill, education and experience.Supplemental Pay:This position may also be eligible for Bonus opportunities tied to individual or business initiatives.