Collision General Manager

Boyd Group; Columbia (SC); Hybride; USD 75 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Résumé du poste

Boyd Group is seeking a General Manager in Columbia, SC to oversee the daily operations of the collision center, ensuring superior customer experiences while meeting KPI targets and insurance metrics. You will coach staff, manage budgets, and maintain safety and quality standards across the facility.

The role emphasizes leadership by example, clear communication, and ongoing development of team members to drive performance and customer satisfaction.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Strong focus on delivering exceptional customer experience and KPIs.
• Excellent communication and coaching abilities for staff development.

Responsabilités

• Ensure WOW plan is consistently executed and operational targets are met.
• Forecast, manage and report annual and monthly budgets for the collision center.
• Lead staff, coordinate daily production and optimize labor utilization.
• Monitor accounts payable/receivable and maintain shop safety standards.
• Open/close the facility, conduct production walks and review throughput.
• Deliver performance reviews and support employee development initiatives.
• Represent the center in monthly leadership meetings and CSI reviews.

Connaissances

Leadership

Customer experience

Staff coaching

Communication

Formation

Post-Secondary Education or equivalent

Description du poste

SC Columbia-Leesburg Rd - 154035

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day‑to‑day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through‑put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

SALARY

$75,000 - $120,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

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