Auto Collision General Manager

Boyd Group Services; Leesburg (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Boyd Group Services seeks a General Manager for the Leesburg collision center to drive exceptional customer experiences and oversee daily operations. You will lead a team, manage budgets, and ensure KPI targets are met while maintaining high safety and quality standards.

Responsibilities include budgeting, performance reviews, staff coaching, and ensuring adherence to company policies. This role requires strong leadership, communication, and a focus on continuous improvement across all tasks.

Qualifications

• Proven leadership experience in collision repair or similar environment.
• Strong attention to detail and accuracy.
• Ability to motivate others through coaching and clear guidance.

Responsibilities

• Implement and oversee WOW plan in daily operations.
• Manage annual and monthly collision center budgets.
• Forecast, target and track sales, profit and expenses.
• Conduct performance reviews for staff and provide feedback.
• Maintain shop equipment, safety standards and clean facilities.
• Lead staff meetings and safety trainings as required.

Skills

Leadership

Team management

Coaching

Communication

Customer service

Education

Post-Secondary Education or equivalent

Job description

FL Leesburg-1604 US Hwy 441 - 123132

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$70,000 - $95,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives