Collision Estimator — Client‑Focused Auto Claims & Estimates

Classic Collision Corporate Services LLC; Charlotte (NC); On-site; USD 45,000 - 90,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Supportive Team Culture

Job summary

Classic Collision is hiring a Collision Estimator in Charlotte, NC. This role serves as the primary contact for customers from drop-off through delivery, prepares estimates for customers and insurers, and coordinates with insurers to ensure a smooth claims process.

The Estimator works with CCC1 estimating systems, prioritizes customer satisfaction, and collaborates with technicians to identify all damages. A background check is required and ASE/I-CAR certifications are preferred.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair process.
• Prepare estimates for customers and insurance partners per guidelines.
• Partner with insurance companies to manage claims and ensure customer satisfaction.
• Maintain communication with customers with repair updates.
• Coordinate with technicians to confirm all damages are identified.
• Maintain high customer satisfaction scores per company standards.
• Perform quality inspection prior to vehicle delivery.
• Perform other duties as assigned.

Skills

Clear communication

Organizational skills

Written communication

Customer service mindset

Team collaboration

Education

I-CAR certification

ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is hiring a Collision Estimator in Charlotte, NC. This role serves as the primary contact for customers from drop-off through delivery, prepares estimates for customers and insurers, and coordinates with insurers to ensure a smooth claims process.

The Estimator works with CCC1 estimating systems, prioritizes customer satisfaction, and collaborates with technicians to identify all damages. A background check is required and ASE/I-CAR certifications are preferred.