Collision Estimator

Mobile Auto Solutions, LLC; Olathe (KS); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Gerber Collision & Glass in the United States is seeking an Estimator to deliver an exceptional customer experience while accurately assessing vehicle damage and documenting required repairs and parts. You will coordinate with customers and insurance providers throughout the repair process to meet KPIs and ensure a seamless claim experience.

Join a team that values integrity, collaboration, and high performance, and contribute to a fast-paced shop environment where daily communication and

Qualifications

• Exemplary customer service and communication skills.
• Ability to explain complex insurance processes to customers clearly.
• Familiarity with auto repair workflow and insurance requirements.

Responsabilités

• Document every customer interaction accurately.
• Provide timely, informative updates to customers and insurers.
• Ensure compliance with insurance processes and repair planning.
• Coordinate with team to align on customer needs and repair timelines.
• Assist with daily production walks and support team members as needed.

Connaissances

Customer service

Communication

Insurance knowledge

Description du poste

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required