Collision Estimator

Boyd Group; Madison (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance providers. The role requires clear communication, meticulous documentation, and adherence to OE guidelines.

You will work with a team to meet the facility’s KPIs and participate in daily production walks and training sessions.

Qualifications

• Customer-focused professional striving to deliver exceptional service
• Strong communication skills for interacting with customers and insurance companies
• Familiarity with repair processes and OE guidelines is helpful

Responsibilities

• Document customer interactions accurately and keep records up to date
• Guide customers through the repair process and convey information clearly
• Ensure compliance with insurance requirements, processes and metrics
• Coordinate daily production walks with management and support team members
• Attend training sessions and participate in staff meetings as required

Education

High School Diploma or equivalent

Awareness of where to look for answers

Basic Computer Skills

Tools

Repair estimating software

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills