Collision Estimator

Gerber Collision & Glass; Hilton Head Island (SC); On-site; USD 49,000 - 70,000; Full time

Job summary

The Boyd Group is seeking an Estimator at our Hilton Head Island, SC location. You will assess vehicle damage, prepare repair estimates, and coordinate with customers and insurers to ensure a smooth repair experience.

The role emphasizes accurate documentation, adherence to DRP and WOW processes, and collaboration with the management team to meet KPIs. I-CAR training readiness and a basic IT skill set are required.

Qualifications

• Experience with DRP compliance and repair processes.
• Minimum of 1 year experience; high school diploma or equivalent.
• I-CAR training willingness is required; basic computer skills expected.

Responsibilities

• Document and update all customer interactions accurately.
• Guide customers through the repair process and communicate with insurers.
• Ensure compliance with insurance client requirements and WOW standards.
• Participate in production walks and support team members as needed.
• Attend training and meetings as required by management.

Skills

DRP compliance

Attention to detail

Communication skills

Customer service

Education

High School Diploma or equivalent

I-CAR Training

Tools

Basic Computer Skills

Job description

SC Hilton Head - 154031 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills Compliance for DRP’s
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience

Must be willing to complete I-CAR Training Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $49,000 - $70,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.