Collision Estimator

Gerber Payroll Services, Inc.; Marietta (GA); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Insurance from day 1

401(k) with company match

Short-Term Disability

Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is looking for an estimator/service advisor to provide exceptional customer experience while creating accurate estimates and coordinating repairs. You will document all interactions, inform customers and insurers, and ensure compliance with repair processes.

The role requires at least 1 year of experience, basic computer skills, and a valid driver's license. This is a full-time on-site position with opportunities for career growth and benefits.

Qualifications

• Minimum of 1 year experience in the role or related field.
• Basic computer skills to document and process repairs.
• Valid driver’s license required for on-site duties.

Responsibilities

• Document and update customer interactions accurately.
• Guide customers through the repair process and insurance communications.
• Ensure compliance with DRP processes and WOW operating methods.
• Communicate customer requests to the team and participate in daily production walks.
• Support team members and attend required trainings and meetings.

Skills

1 year experience

Basic computer skills

Valid driver’s license

Awareness of repairs and OE guidelines

Education

High school diploma or equivalent

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.

The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal.

The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience Required

Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $54,000 - $77,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Titles: Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.