Collision Estimator

Collision Works of Oklahoma LLC; Mustang (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

PTO

Parental leave

Holiday pay

Health Insurance Day 1

401(k) with match

Disability & Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to accurately assess vehicle damage, create repair plans, and coordinate communications with customers and insurers throughout the repair process. You will document interactions, guide customers through the repair steps, and ensure production KPI goals are met while upholding WOW values of honesty, integrity and respect.

Candidates should have a High School diploma, knowledge of OE guidelines, basic computer skills, and be willing to complete

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License required.

Responsibilities

• Document every customer interaction accurately.
• Provide accurate, timely information; guide through repair process.
• Ensure compliance with insurance programs and WOW standards.
• Participate in production walks and team meetings.

Skills

OE guidelines knowledge

Customer service skills

Communication skills

Basic computer skills

DRP compliance

I-CAR training willingness

Education

High School Diploma or equivalent

I-CAR Training (willing to complete)

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.

As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description: The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Role and Requirements
• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License Required

Skills/Abilities

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License Required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $49,000 - $70,000 Annually! In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.