Collision Estimator

Gerber Collision (Texas), Inc.; Killeen (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for FTE

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Continuing Education Opportunities

Free Prescription or Non-Prescription

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option available

Job summary

Gerber Collision & Glass seeks an Estimator for our Killeen, TX location to deliver an outstanding customer experience while generating repair estimates and coordinating the repair process with customers and insurers.

The role requires CCC1 experience, 1–2 years in general ledger (AR/AP), and 3–4 years in customer service; you’ll work with the team to meet KPIs and ensure smooth claims processing.

Qualifications

• 2-3 years CCC1 experience preferred.
• 1-2 years experience in general ledger (AR/AP) preferred.
• 3-4 years experience in customer service excellence required.
• Knowledge of Repairs and OE Guidelines.
• Basic computer skills required.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License required.

Responsibilities

• Provide exceptional customer experience while creating estimates and coordinating repairs.
• CoordinateRepair needs and communicate with customers and insurance companies throughout repair process.
• Assess vehicle damage and document repairs/parts needed on the appraisal.
• Ensure alignment with team to achieve KPIs and smooth workflow.

Skills

Customer service

CCC1 experience

General ledger (AR/AP)

Basic computer skills

Knowledge of Repairs & OE Guidelines

I-CAR Training

Education

High School Diploma or equivalent

Valid Driver’s License

I-CAR Training (willing)

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics.

We act with integrity and appreciate the diverse perspectives that make our 'Greater Team' exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Gerber Collision & Glass - 3404 Veterans, Killeen, TX 2-3 Years Minimum prior CCC1 experience preferred 1-2 years prior experience general ledger: accounts receivables/payables preferred 3-4 years prior experience in customer service excellence required

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.

The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal.

The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience
• Required Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation: Estimated $70,000 - $120,000 / Year commission based Compensation is commensurate with location, skill, education, and experience. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

#INDWEST At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.