Collision Estimator

Boyd Group; Bossier City (LA); Presencial; USD 41.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Parental Leave 2 weeks

Insurance Day 1

401(k) Matching

Short-Term Disability & Life Insurance

Continuing Education

Uniform Stipend

Daily Pay option

Descripción de la vacante

Gerber Collision & Glass in Bossier, LA is seeking candidates for a role supporting the repair process and delivering exceptional customer service. You will document interactions, guide customers through the repair journey, and ensure adherence to insurance requirements and WOW operating standards.

Knowledge of repair processes and basic computer skills are essential, with DRP compliance and at least 1 year of experience recommended.

Formación

• Knowledge of repairs and OE guidelines.
• Basic computer skills required.
• Familiarity with DRP processes and insurance programs.

Responsabilidades

• Document and update customer interactions.
• Guide customers through repair process with excellent service.
• Ensure compliance with insurance client requirements and WOW procedures.
• Coordinate drop-offs, repair planning and customer communications.
• Relay customer requests to the appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Participate in production walks with Management.
• Support team members as needed.
• Attend health & safety and staff meetings as required.
• Engage in training sessions recommended by Store Manager.

Conocimientos

Knowledge of repairs & OE guidelines

Basic computer skills

DRP compliance

1+ year experience

Educación

HS diploma or equivalent

Descripción del empleo

Company: Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that's built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description: Gerber Collision & Glass - Bossier, LA. This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

• Estimated $41,000 - $90,000+ / Year
• In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
• Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
• Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan.