Collision Estimator

Gerber Group US; Lehigh Acres (FL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences while preparing accurate vehicle repair estimates and coordinating with customers and insurance providers. You will document the damage, identify needed repairs, and work with the team to meet facility KPIs.

The role requires knowledge of repair processes, DRP compliance, and at least 1 year of relevant experience, with a valid driver's license and willingness to pursue I-CAR training.

Qualifications

• Knowledge of repairs and OE guidelines.
• Minimum of 1 year experience in related role.
• Basic computer skills for record keeping and invoicing.
• Compliance with DRP processes and documentation.
• Willingness to complete I-CAR training.
• Valid driver's license is required.

Responsibilities

• Document and update every customer interaction accurately.
• Provide customers with accurate information and guide them through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Participate in daily production walks with management.
• Support all team members as needed.
• Attend health & safety and staff meetings when required.

Skills

Repair knowledge

OE guidelines

Minimum 1-year experience

Basic computer skills

DRP compliance

I-CAR training willingness

Valid driver's license

Education

High School Diploma or equivalent

Job description

Company:

Gerber Collision & Glass Great Teams Dont Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimators primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customers experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities:

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job:

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience Required
• Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

#INDSOUTH Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life InsuranceContinuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us:

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $55,000 - $77,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Summary:

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.