Collision Estimator

Mobile Auto Solutions, LLC; Auburn (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Mobile Auto Solutions, LLC in Auburn, AL is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage and coordinating repairs with insurance companies.

You will document repairs, communicate clearly with customers and DRP partners, and work with the team to meet KPIs while maintaining safety standards.

This role emphasizes attention to detail, data entry, and teamwork in a fast-paced shop environment.

Qualifications

• Experience assessing vehicle damage and documenting repairs.
• Familiarity with DRP (Direct Repair Program) processes.
• Basic computer skills and data entry.

Responsibilities

• Document every customer interaction with pertinent details and keep records up-to-date.
• Guide customers through the repair process and provide excellent service.
• Ensure compliance with all insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and delivery.
• Communicate customer requests to the appropriate team members.
• Greet customers warmly in person and over the phone with positive energy.
• Understand insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend monthly Health & Safety meetings and training sessions as required.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Job description

AL Auburn - 115017

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills