Collision Estimator

Gerber Collision & Glass; Starkville (MS); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission based pay

Job summary

Gerber Collision & Glass in Starkville, MS seeks an Estimator to create accurate vehicle estimates, document repairs, and coordinate with customers and insurers. You will ensure seamless communication, drive repair planning, and align with team KPIs through proactive collaboration on the shop floor.

The role emphasizes knowledge of OE guidelines, DRP compliance, and an eagerness to complete I-CAR training while delivering exceptional customer experiences and fast, accurate estimates.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP’s; minimum 1-year experience.
• Willingness to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document and update every customer interaction accurately.
• Provide timely information to customers and guide them through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to appropriate team members.
• Greet customers warmly and maintain positive energy on site and over the phone.
• Understand insurance procedures and programs relevant to the repair process.
• Participate in daily production walks with the management team.

Skills

Knowledge of repairs & OE guidelines

Awareness of where to look for answers

Basic computer skills

Compliance for DRP’s

I-CAR training willingness

Valid driver’s license

Education

High School diploma or equivalent

Job description

MS Starkville - 138005

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education And/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills\
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

Estimated $49,000 - $70,000 / Year

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.