Collision Consultant- West region

OEC; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Unlimited PTO + holidays

Professional development programs

Tuition assistance

Wellness coaching and pet insurance

Employee discounts

Job summary

OEConnection in Seattle seeks a Collision Consultant to partner with OEM-certified collision facilities, ensuring adherence to OEM repair standards and best practices. You will coach repair centers, assess processes, and drive improvements in planning, quality, and safety while delivering on-time, compliant repairs through education and consulting.

Travel up to 80% will be required to visit facilities and provide hands-on guidance.

Qualifications

• Bachelor's degree preferred in business or related field.
• Equivalent mix of education and collision-related experience considered.
• Strong understanding of collision repair processes and OEM procedures.
• Experience with estimating platforms and interpreting repair docs.

Responsibilities

• Consult, coach, and support repair facilities as OEM advisor.
• Build trusted relationships with facility leadership and teams.
• Provide guidance on OEM repair requirements and planning.
• Respond to technical and operational questions from centers.
• Evaluate repair quality and ensure compliance with OEM standards.
• Drive repair planning systems and workflow improvements.
• Deliver onsite training and education to technicians and managers.
• Document visits, reports, and action plans in company systems.

Skills

Communication

Coaching

Relationship building

Organizational skills

Attention to detail

Customer-focused

Education

Bachelor's degree in Business Administration

Equivalent combination of education and related experience

Tools

Estimating platforms

MS Office

Reporting systems

Mobile technology (iPad)

Job description

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Collision Consultant

Help Shape the Future of Safe, OEM-Certified Collision Repair

We are seeking a knowledgeable and customer-focused Collision Consultant to serve as a trusted advisor to OEM-certified collision repair facilities. In this role, you will partner with repair centers to ensure they consistently meet evolving OEM repair standards, implement best practices, and deliver safe, high-quality vehicle repairs.

What You'll Do

Consult, Coach, and Support Repair Facilities

• Serve as the primary advisor and OEM representative for assigned certified collision centers.
• Build trusted relationships with facility leadership and repair teams.
• Provide expert guidance on OEM repair requirements, repair planning, and operational best practices.
• Respond promptly and accurately to technical and operational questions from collision centers.

Evaluate Repair Quality and Compliance

• Conduct comprehensive assessments of collision center capabilities and repair processes.
• Review in-process and completed repairs to verify compliance with OEM repair procedures and standards.
• Identify process gaps from estimating through final delivery and recommend corrective actions.
• Assess facility readiness and ongoing compliance with OEM certification requirements.

Drive Operational Excellence

• Implement Repair Planning Systems tailored to each facility’s operations and business goals.
• Identify opportunities to improve workflow efficiency, repair quality, cycle time, and profitability.
• Support facility teams through change management initiatives and continuous improvement efforts.
• Help collision centers better utilize OEM repair information and procedures.

Deliver Training and Education

• Conduct onsite coaching, consulting, and OEM repair training sessions.
• Educate technicians, estimators, managers, and leadership teams on evolving OEM requirements and industry best practices.
• Promote adoption of safe and proper repair methodologies.

Documentation and Reporting

• Maintain accurate schedules, visit calendars, and activity plans.
• Document facility visits, inspections, coaching sessions, training activities, and communications within company systems.
• Submit timely and detailed reports following facility visits and consultations.
• Participate in team meetings, conference calls, and ongoing professional development activities.

What You Bring

Education

• Bachelor's degree in Business Administration, Marketing, Sales, Automotive Technology, or a related field preferred.
• Equivalent combination of education and directly related experience in collision repair, insurance claims, consulting, or strategic account management will be considered.

Experience

• Minimum of 3 years of experience in one or more of the following:
• Collision repair technician
• Collision estimator
• Insurance adjuster or claims professional
• Automotive repair consulting or related field

Skills & Competencies

• Strong understanding of collision repair processes, OEM repair procedures, and industry best practices.
• Working knowledge of estimating platforms and the ability to interpret repair estimates, repair plans, and work orders.
• Excellent communication, presentation, coaching, and relationship-building skills.
• Strong business acumen with the ability to identify operational improvements and performance opportunities.
• Proficiency with Microsoft Office applications and mobile technology, including iPads and reporting systems.
• Highly organized with the ability to manage multiple priorities independently.
• Strong attention to detail and commitment to quality.
• Customer-focused mindset with demonstrated empathy, active listening, professionalism, and collaboration skills.

Travel Requirements

• Valid driver's license required.
• Frequent travel to assigned collision repair facilities, up to 80% of the time.

Why Join Us?

This role offers the opportunity to work directly with leading OEM programs and some of the industry's most respected collision repair facilities. You'll have the chance to influence repair quality, promote vehicle safety, drive business performance, and help shape the future of collision repair through education, consulting, and continuous improvement.

What We Offer

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company match
• Unlimited Flex Time Off plus 10 company-paid holidays
• Professional development programs, tuition assistance, and quarterly book program
• Free wellness coaching and pet insurance
• Employee resource groups and exclusive employee discounts

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Aff…

OEConnection is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.