Collision Center Receptionist

Hendrick Automotive Group; Midway (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Gwinnett Place Honda Collision Center in Duluth, GA is seeking an Administrative Assistant to support the department with clerical tasks, answer calls, greet customers, and prepare documents. The role requires strong communication, organization, and basic MS Office skills; previous office experience preferred; regular attendance and willingness to learn company systems.

This full-time position offers an entry-level path within Hendrick Automotive Group's network in a fast-paced dealership

Qualifications

• Excellent communication and organizational skills are required.
• Previous administrative or office experience desired.
• Ability to learn dealership software and use web-based applications.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages and directs calls to the appropriate department or person.
• Greets customers in a courteous, prompt and professional manner.
• Directs customers to the appropriate department or person.
• Prepares correspondence, reports, and other documents as assigned.
• Maintains an organized, clean and safe work area.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.

Skills

Communication

Organizational skills

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Gwinnett Place Honda Collision Center

Location: 3325 Satellite Blvd., Duluth, Georgia 30096

Summary:

To assist the department with administrative and clerical support.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers in a courteous, prompt and professional manner.
• Directs customers to the appropriate department or person.
• Prepares correspondence, reports, and other documents as assigned
• Performs filing
• Keeps itineraries and schedules
• Operates office machines
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field Of Study/Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience

Previous administrative or office experience desired. Excellent communication and organizational skills are required.

Certificates And Licenses

• Valid Driver’s License
• Automobile Salesperson License

Computer Skills

Advanced skills in Microsoft Office products. Ability to learn Dealership Management System and utilize web based applications utilized in department operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.

Environment Demands

Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.