College Pathways Advisor

Texas-State-Technical-College; Waco (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Texas State Technical College seeks an Admissions Advisor to guide student applicants through enrollment, financial aid and progression. The role partners with multiple departments to enhance student success and meet monthly enrollment targets.

Starting pay is $20.20 USD hourly; final offer based on qualifications and experience. 1–3 years in customer services or recruitment is preferred. Equal Opportunity Employer.

Qualifications

• Some College or Associate’s Degree preferred; equivalent combination of education, training and experience will be considered.
• 1-3 years preferred experience in customer services.
• 1-3 years preferred experience in recruitment, enrollment or admissions.
• Strong communication and organizational skills; ability to manage multiple tasks simultaneously.

Responsibilities

• Manage student applicant caseload with personalized guidance through enrollment, financial aid and progression.
• Collaborate with Admissions, Registrar, Operations and Student Services to support students and monitor progress.
• Oversee admissions tasks: registration, enrollment, documents, data entry and records maintenance.

Skills

Problem Solving

Customer Service

Effective Communication

Confidentiality

Ownership

Microsoft Office

Higher Education Knowledge

Data Analysis

Education

Some College or Associate’s Degree preferred

Tools

Microsoft Office

Data Visualization Tools

Job description

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.Job DescriptionManage student applicant caseload, offering personalized advice and addressing questions on enrollment, financial aid, and student progression. Collaborate with internal departments to support students, conduct outreach efforts, and liaise with faculty to ensure effective communication and assistance for prospective students.Starting salary is $20.20 USD Hourly.The final salary offer will be determined based on the candidate's qualifications and experience.Equivalent combination of education, training and relevant professional experience will be considered.Essential Functions:Demonstrate TSTC Core values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.Responsible for recruitment strategies tailored to engage high school students, educators, and community members, promoting dual credit opportunities, workforce training programs, and college readiness initiatives to increase enrollment and participation in targeted areas.Provide personalized guidance and support to student applicants, ensuring all applicant requirements are met while effectively navigating the admissions process to assist prospective students.Manage all aspects of admissions and administrative tasks, including registration, enrollment, document collection, and data entry, while ensuring accurate maintenance of student records and tracking of activities to meet monthly engagement targets and semester admissions objectives.Facilitate ongoing communication and collaboration with faculty, staff, and other departments to ensure student success, actively responding to general applicant inquiries using various communication methods and partnering with relevant stakeholders as required.Collaborate with internal departments (Admissions, Registrar's Office, Operations, and Student Services) to support students and monitor progress.Efficiently utilize software systems for tracking prospective student outreach and follow-up while updating and managing reports on all communication sent to applicants and students and providing recommendations for communication updates.Engage with diverse community locations, including high schools, by attending events to represent and promote TSTC, offering comprehensive information about TSTC programs, and assisting individuals with the application process to foster awareness and interest in TSTC offerings.Assist with Pre-College Programs like STEM camps and community events. Manage records, ensure plan activities, and coordinate communication with school representatives.Education/Experience:Some College or Associate’s Degree preferred. Equivalent combination of education, training, and relevant professional experience will be considered.1-3 years preferred experience in customer services.1-3 years preferred experience in recruitment, enrollment or admissions.Critical Competencies/KSAs:Problem-Solving: Identifies, analyzes, and resolves problems and challenges to drive continuous improvement and innovation with strong critical thinking abilities.Customer Service and Teamwork: Commitment to customer service and teamwork demonstrated through proactive engagement and effective collaboration with stakeholders.Effective Communication: Excellent written and verbal communication skills to interact effectively with clarity, influence, and impact across various internal and external stakeholders.Confidentiality and Integrity: Ability to exercise discretion in handling confidential and sensitive information related to data management and reporting, maintaining confidentiality and integrity at all times.Ownership and Accountability: Superior organizational skills and ability to take ownership of deliverable deadlines, ensuring timely and accurate completion of tasks and projects.Computer and Software Skills: Advanced proficiency in utilizing Microsoft Office Suite and familiarity with data analysis and visualization tools to effectively process, analyze, and present data.Knowledge of Higher Education: Strong understanding of higher education and workforce development landscape.Organization and Attention to Detail: This individual displays strong organizational skills and attention to detail, ensuring accurate, timely, and efficient task completion. This includes managing multiple tasks and projects simultaneously, prioritizing effectively, maintaining structured processes, and delivering high-quality results.Note: This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. The Advisor may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.Equal Opportunity EmployerTexas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.Employment Eligibility VerificationIf hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.Background ChecksA criminal history background check will be required for the finalist(s) under consideration for this position.