College IT Support Technician I - 526775

Davita Inc.; Tuscaloosa (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading university in Tuscaloosa seeks a College IT Support Technician I to assist faculty, staff, and students with their computer systems. Responsibilities include troubleshooting, repair, and communication with users, along with managing technology equipment for the law school. This regular full-time position offers a competitive hourly rate, with a focus on providing excellent IT support.

Qualifications

• High school diploma or GED required.
• Familiarity with Apple and Windows operating systems and apps preferred.
• Proficiency in Microsoft Office products needed.

Responsibilities

• Provides service to faculty and staff utilizing college computer systems.
• Performs troubleshooting and maintenance of computer hardware and software.
• Coordinates installation and maintenance of multimedia equipment.

Skills

Familiarity with Apple and Windows operating systems

Basic to advanced knowledge of system deployment and imaging

Proficiency in Microsoft Office products

Ability to organize and communicate

Education

High school diploma or GED

Tools

JAMF

PDQ

SCCM

Intune

Job description

College IT Support Technician I - 526775

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  Tuscaloosa, Alabama, United States
  

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  Law School
  

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  Information Systems/Technology Support
  

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  Regular Full-time (Benefits eligible)
  

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  Closing at: Jun 14 2025 - 22:55 CDT
  

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Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)

Department/Organization: 218101 - Dean's Office-School of Law

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Job Summary: The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.

Additional Department Summary: Manages the deployment, updating, and inventory of law school technology equipment. Assists with support and installation of classroom equipment and instructional technology, including Blackboard, Panopto and exam software, and research hardware and software for purchasing.

Required Minimum Qualifications: High school diploma or GED.

Skills and Knowledge: Familiarity with Apple and Windows operating systems and apps. Basic to advanced knowledge of system deployment and imaging. Proficiency in Microsoft Office products. Ability to organize, communicate and coordinate technology updates, policies with the IT team, UA OIT and end users.

Preferred Qualifications: Basic or advanced knowledge or experience with device deployment and management systems such as JAMF, PDQ, SCCM, Intune.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster.