College Intern - Airport Operations Administrative Analyst (ORD)

Envoy Air Inc.; Illinois; On-site; USD 25,000 - 36,000; Full time

Job summary

Envoy Air is seeking a college intern to support ORD Airport Operations & Administration in Chicago. The role focuses on analyzing performance, identifying trends, and supporting improvement initiatives within hub operations and terminal readiness.

The 11-week paid internship pays $22 per hour, offering hands-on experience, mentorship, and opportunities to build dashboards and presentations for leadership. Applicants must be enrolled in a related degree and reside in the Chicago metro area.

Qualifications

• Must be enrolled as an undergraduate or graduate student, Junior/Senior/Graduate at start of internship.
• Minimum GPA of 3.0.
• Must be located in the Chicago metroplex.
• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook.

Responsibilities

• Analyze performance data including on-time performance and delay drivers to identify trends and opportunities for improvement.
• Identify and streamline administrative and workforce processes for better efficiency and automation.
• Develop dashboards, reports, and presentations translating data into actionable insights.
• Maintain documentation of process changes, workflows, and automation standards.
• Train and support ORD team members with new tools and processes.
• Support operational readiness planning for terminal construction, facility changes, gate transitions, and staffing implications.
• Complete an internship project and present findings to ORD Operations leadership.

Skills

Analytical thinking

Team collaboration

Microsoft Office

Data presentation

English communication

Willing to travel

Oral and written communication

Education

Undergraduate or graduate degree in business management or aviation management

Tools

Microsoft Office Suite

Power BI

Tableau

Job description

Overview

Ready for takeoff?

We are looking for a college intern who will be passionate to work for Envoy Air, the largest regional airline and wholly owned subsidiary of American Airlines. Envoy operates both Embraer E-170 and E-175 aircraft. The regional airline has expanded its network outside of the U.S. to international destinations in Canada, Mexico, and the Caribbean.

Our paid 11-week summer internship will not only enhance your studies, but also provide an educational experience you can’t find in the classroom. As an intern, you will learn real world skills while building a professional network of future peers. You will learn the ins and outs of how your team impacts the business day to day and gain an understanding of the commercial aviation business.

Pay Rate: $22/hr

This position is based in Chicago, Illinois and the intern will report to our office located at Chicago O'Hare International Airport (ORD).

Responsibilities

The intern will support the ORD Airport Operations & Administration team as an analyst, working alongside airport leadership and operational teams to analyze performance, identify trends, and support improvement initiatives. The intern will gain exposure to areas such as ORD Hub Control Center operations, departure and arrival performance, delay analysis, staffing and resource utilization, baggage performance, and operational planning. The internship may also provide the opportunity to support operational readiness initiatives associated with major airport construction and terminal transitions, including evaluating changes to facilities, gates, staffing, equipment, and operational processes.

Typical job duties include:

• Analyze operational performance data, including on-time performance, delay drivers, baggage performance, and operational reliability, to identify trends to better understand frontline execution and identify improvement opportunities
• Analyze existing administrative and workforce process to identify areas for improvement and automation
• Develop dashboards, reports, and presentations that translate operational data into clear, actionable insights
• Maintain clear documentation of process changes, workflows, and automation standards
• Train and support ORD team members and adopting new tools and processes
• Support operational readiness planning for terminal construction, facility changes, gate transitions, and other operational changes, including impacts to staffing, equipment, baggage processes, and resources
• Complete an internship project focused on a real ORD operational opportunity and present findings and recommendations to ORD Operations leadership

Qualifications

The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects to meet deadlines and objectives. Must be able to work with minimal supervision, report to work regularly and on-time and be self-motivated.

Position Requirements:

• Minimum age of 18
• Enrolled in an undergraduate or graduate degree program in business management, general management, aviation management, industrial engineering, or related field of study
• Must be classified as a Junior, Senior, or Graduate student upon start of internship
• 3.0 minimum Grade Point Average
• Must be located in the Chicago metroplex
• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Ability to present data to all levels of management
• Demonstrated ability to communicate effectively both orally and in writing
• Must be willing to travel
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States

Preferred Qualifications:

• Experience with Microsoft Power BI, Tableau, or similar data-visualization tools
• Experience with data analysis, forecasting, process improvement, or operational planning
• Interest in airline operations, airport management, operations research, or analytics
• Experience with Artificial Intelligence to support automation, reporting, or analyst
• Advanced Microsoft Excel skills (pivot tables, dynamic formulas, and macros)
• Experience translating operational data into actionable recommendations

Please note: The description is intended to provide a brief overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, Miami, and Phoenix, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.

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