Collector - Patient Accounting

Prime Healthcare; Reno (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Saint Mary’s Health Network in Reno, NV seeks a Collector to manage self-pay accounts and maximize timely payments. You will communicate with patients and staff by phone and in person, ensuring accurate information and compliant billing processes.

Responsibilities include following up on delinquent accounts, applying payments, updating demographics, and documenting notes to support collection efforts. Experience in hospital collections and strong written and verbal communication are preferred.

Qualifications

• Experience in hospital collection preferred.
• Effective written and verbal communication skills.
• Ability to multi-task and meet timelines.
• Analytical and problem-solving abilities.
• Customer service experience required.

Responsibilities

• Follow up on self-pay accounts to ensure payment or conversion to other payer.
• Communicate clearly with clients and staff by phone and in person.
• Maintain productivity standards and report progress.
• Obtain updated demographic information and necessary data.
• Input follow-up notes and retrieve collection and patient information in the system.

Skills

Hospital collections

Communication skills

Multi-tasking

Analytical thinking

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary's Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

As a long-standing community partner with a 116-year history, Saint Mary's Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America's Best 250 hospitals by Healthgrades, Saint Mary's Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com.

Responsibilities

The Collector is responsible for the follow-up performed on self pay accounts to ensure payment with delay is received from uninsured patients or the account is converted to another financial payer. Communicates clearly and efficiently by phone and in person with our clients and staff members. Maintains productivity standards and reports. Obtains updated demographic information and all necessary information needed to comply with insurance billing requirements. Forwards updated information to responsible staff members for computer changes. Operates computer to input follow up notes and retrieve collection and patient information.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• Experience in hospital collection experience preferred
• Effective written and verbal communication skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience required
• High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf