Collector, Legal Collections

Standard Chartered Bank; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking bank as a Collection Specialist, where you will play a vital role in supporting clients through financial challenges. You will be the first point of contact, providing tailored financial solutions while working within a dynamic team. This role offers a unique opportunity to make a real impact, helping clients regain their financial wellbeing. With a culture that values diversity and inclusiveness, you will thrive in a supportive environment that promotes continuous learning and growth. If you are passionate about making a difference and eager to develop your skills, this is the perfect opportunity for you.

Benefits

Comprehensive Training

Flexible Work Arrangements

Performance Related Rewards

Proactive Wellbeing Support

Continuous Learning Culture

Time-off for Volunteering

Medical and Life Insurance

Qualifications

• Experience in providing outstanding customer service.
• Skilled in active listening and addressing customer concerns.

Responsibilities

• Assist customers facing financial difficulties with empathy.
• Collaborate with a motivated team to exceed targets.
• Report trends during collections to mitigate credit risk.

Skills

Customer Service

Negotiation Techniques

Problem-Solving Skills

Active Listening

Empathy

Education

High School Diploma

Bachelor's Degree

Job description

As a Standard Chartered Collection Specialist, you’ll be a part of the Wealth and Retail Banking team and will play an important role within our Collections and Recoveries Unit. You’ll be the first point of contact for our customers, have the opportunity to help our clients meet their financial needs, and lead strategies to minimise our exposure to credit risk and save losses to the Bank.

About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank.

We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

• Communicate professionally and assist customers who are going through financial difficulties.
• Maintain a positive customer experience, by having empathy and the right negotiation techniques.
• Provide the best suited financial solutions, to help the customer back to financial wellbeing.
• Collaborate with a high performing, motivated team to meet and exceed targets.
• Report adverse trends and patterns observed during collections activities to mitigate the credit risk.
• Continuously improve the way of work by identifying process improvements and cost saving opportunities.

What’s in it for you.

• Comprehensive training to help you succeed, grow, and make a real impact.
• Performance related reward and recognition.
• A supportive team culture that values diversity and promotes inclusiveness.
• Flexible work arrangements and work life balance (this will vary by market).
• A career with purpose, working for a Bank proud to be recognised as a great place to work.
• Proactive attitude with excellent communication (written and spoken), interpersonal and problem-solving skills.
• Experienced in providing outstanding customer service, and skilled in active listening to establish and address, customer concerns with respect, professionalism, and empathy.
• Passion for achieving goals and solving challenges.
• Ability to work in dynamic environments and diverse cultures.
• Maintain professional appearance, is organised and presents a positive image.
• Language Proficiency – (Country specific) - Written and spoken – English, and local language.

Qualifications

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.