Collector II

Westlake Financial; Las Vegas (NV); On-site; USD 41,000 - 98,000; Full time

Benefits offered by this job

Base pay and bonuses

Retention bonuses

Monthly incentive kicker

Job summary

Westlake Financial invites applicants for the 60-Day Collector role in Las Vegas, NV. On-site position focusing on reducing delinquencies by negotiating payment plans with customers whose accounts are 31-60 days past due.

You will make outbound calls, exceed goals, and coordinate with repossession partners when needed. Join a performance-driven team with base pay of $19.50/hr plus potential monthly bonuses and tiered retention rewards, including a $500 at 3 months and another $500 at 6 months.

Qualifications

• Negotiate payment plans with customers.
• Meet and exceed daily and monthly goals.
• Make outbound calls to secure payments.
• Collaborate with teammates to improve results.
• Handle high call volumes professionally.

Responsibilities

• Negotiate with customers to develop payment plans.
• Meet and exceed daily and monthly goals.
• Make outbound calls to secure payments or arrange resolutions.
• Collaborate with teammates for department success.
• Manage a high volume of calls in a fast-paced environment.
• Use skip-tracing tools to locate customers.

Skills

Negotiation

Outbound calls

Team collaboration

Goal oriented

Tools

Skip-tracing tools

Job description

WESTLAKE WARRIOR | Mid to Late-Stage Collections
Las Vegas, NV| On-site

Why Westlake?

• Base Pay:
  • $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.

• Tiered Retention Bonus:
  • Receive $500 upon completion of 3 months from the start date.
  • An additional $500 upon completion of 6 months from the start date.

• *Incentive:
  • If the department exceeds its goal, eligible agents in the bonus range will receive a \"kicker\" ranging from $100.00 to $750.00, based on goal achievement.
  • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You’ll Do:

The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You'll work with customers whose accounts are 31-60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.

• Negotiate with customers to develop payment plans that fit their individual situations.

• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.

• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.

• Collaborate with teammates and contribute to the department’s overall success.

• Manage a high volume of calls efficiently and professionally in a fast-paced environment.

• Use skip-tracing tools to locate customers or collateral when needed.

• Work closely with repossession agents to secure collateral when necessary.

• Reduce delinquency within your assigned queue and contribute to department-wide goals.

• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

What We’re Looking For: