Collector I

Westlake Financial; Las Vegas (NV); On-site; USD 41,000 - 102,000; Full time

Benefits offered by this job

Tiered retention bonus

Monthly incentive kicker

Job summary

Westlake Financial in Las Vegas is hiring for a 60-Day Collector to reduce delinquencies and protect the portfolio. You will contact customers with accounts 31–60 days past due, using negotiation, persistence, and problem-solving to reach workable payment arrangements.

The role emphasizes meeting daily and monthly goals, making outbound calls, and collaborating with teammates while following policies and quality standards to ensure accurate, compliant customer interactions.

Qualifications

• Experience in collections or debt recovery preferred.
• Strong negotiation and communication skills required.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Negotiate with customers to develop payment plans.
• Meet and exceed daily and monthly goals.
• Make outbound calls to secure payments or arrange payment plans.
• Collaborate with teammates to support department goals.
• Manage a high volume of calls professionally.
• Use skip-tracing tools to locate customers or collateral.
• Coordinate with repossession agents when needed.
• Reduce delinquency in your queue while adhering to policies.

Skills

Negotiation

Communication

Customer service

Time management

Problem solving

Tools

Skip-tracing tools

Job description

WESTLAKE WARRIOR | Mid to Late-Stage Collections
Las Vegas, NV| On-site

Why Westlake?

• Base Pay:
  • $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.

• Tiered Retention Bonus:
  • Receive $500 upon completion of 3 months from the start date.
  • An additional $500 upon completion of 6 months from the start date.

• *Incentive:
  • If the department exceeds its goal, eligible agents in the bonus range will receive a \"kicker\" ranging from $100.00 to $750.00, based on goal achievement.
  • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You’ll Do:

The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You'll work with customers whose accounts are 31-60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.

• Negotiate with customers to develop payment plans that fit their individual situations.

• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.

• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.

• Collaborate with teammates and contribute to the department’s overall success.

• Manage a high volume of calls efficiently and professionally in a fast-paced environment.

• Use skip-tracing tools to locate customers or collateral when needed.

• Work closely with repossession agents to secure collateral when necessary.

• Reduce delinquency within your assigned queue and contribute to department-wide goals.

• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

What We’re Looking For: