Collector I

Vibe Credit Union; Waterford Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Vibe Credit Union is hiring a Collector I to minimize delinquency and loan losses while maintaining professional member relationships. You will understand members' financial situations, craft repayment solutions, and resolve accounts responsibly.

The role emphasizes communication, problem-solving, and service to support both members and the credit union’s goals. Join a mission-driven team focused on community impact.

Qualifications

• Strong communication and interpersonal skills.
• Ability to negotiate and close on repayment plans.
• Ability to handle sensitive financial conversations with members.

Responsibilities

• Manage delinquency and reduce loan losses while maintaining member relationships.
• Ensure compliance with state/federal regulations and credit union policies.
• Communicate with members to understand financial situations and establish repayment ability.
• Develop and negotiate payment arrangements for past-due loans.
• Document all interactions and actions in the collections system.
• Maintain and organize account documentation.
• Escalate to leadership for repossession, foreclosure, or legal action as needed.
• Process collateral updates, loan modifications, and related changes.
• Submit claims for debt protection, warranties, and GAP coverage.
• Monitor negative balances and take policy-aligned actions.
• Participate in required regulatory training and compliance activities.
• Support departmental initiatives and other duties as assigned.

Skills

Excellent communication

Sales and negotiation

Rapport building

Team-oriented

Dependable

Multi-tasking

Education

High school diploma or equivalent

Job description

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Collector I

As a Collector, you will play a critical role in minimizing delinquency and loan loss while maintaining positive, professional relationships with members. You'll work directly with members to understand financial situations, create repayment solutions, and ensure accounts are resolved responsibly- always working toward the goal of reducing risk without adding to member hardship.

This role combines strong communication skills, problem-solving, and member-focused service to help both the member and the credit union achieve the best possible outcomes.

What You'll Do:

• Manage Delinquency: Control delinquent accounts and reduce loan losses while maintaining positive member relationships.
• Ensure Compliance: Work within all state and federal regulations as well as credit union policies and procedures.
• Communicate with Members: Contact members through various channels to understand their financial situation and establish ability to repay.
• Develop Payment Solutions: Negotiate and establish payment arrangements for past-due loans and negative account balances.
• Document Activity: Maintain accurate records of all member interactions, payment arrangements, and collection efforts in the collections system.
• Maintain Account Records: Scan and organize relevant documentation in appropriate imaging systems.
• Escalate When Needed: Recommend repossession, foreclosure, or legal action in collaboration with leadership when appropriate.
• Process Account Adjustments: Handle collateral protection insurance updates, loan modifications, and account changes as needed.
• Submit Claims: Process debt protection, warranty refunds, and GAP/GAP Plus claims.
• Monitor Accounts: Proactively manage negative savings and checking accounts and take action in accordance with policy.
• Support Compliance Training: Maintain knowledge of BSA and related regulatory requirements and complete required annual training.
• Perform Other Duties: Support departmental initiatives and additional responsibilities as assigned.

What We're Looking For:

Education & Experience

• High school diploma or equivalent required

Skills & Abilities

• Excellent communication and interpersonal skills
• Strong sales and negotiation skills
• Ability to build rapport and maintain professionalism in sensitive situations
• Team-oriented mindset with a positive attitude
• Dependable, self-motivated, and adaptable
• Ability to manage multiple tasks and adjust priorities as needed

Why You'll Love It Here:

• You'll play a meaningful role in helping members navigate challenging financial situations.
• You'll build strong problem-solving and negotiation skills that directly impact outcomes.
• You'll work with a supportive team focused on collaboration and continuous improvement.
• You'll contribute to a mission-driven organization dedicated to elevating community and creating opportunity.
• You'll have opportunities to grow within the Collections and broader lending teams.

Physical Requirements

The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.