Collector - Bilingual Required

Grow Financial Federal Credit Union; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A member-owned financial institution seeks a candidate for a remote collections role. Responsibilities include contacting clients regarding delinquent loans, suggesting repayment options, and cross-selling services. Candidates must have a high school diploma, customer service experience, and bilingual skills in Spanish. This position offers flexible working hours and various benefits including insurance and retirement plans.

Benefits

Medical/Dental/Vision Insurance

Employee loan discounts

Tuition Reimbursement

Paid Time Off

Retirement Benefits (401K) with a match up to 8%

Qualifications

• Minimum of one year in collections preferred.
• Six months of direct customer service or sales experience required.
• Experience in a call center environment beneficial.

Responsibilities

• Contact parties on loans to determine delinquency causes.
• Assist in developing plans to reinstate obligations.
• Cross-sell Credit Union products and services.

Skills

Telephonic communication

Negotiation skills

Analytical skills

Customer service

Bilingual (Spanish)

Education

High school diploma or GED

Job description

Overview

Grow Financial Federal Credit Union, a member-owned financial institution serving 300,000 members and 600 team members, is focused on service and community impact. We are committed to a diverse, collaborative culture with growth opportunities for personal and professional development. Our flexible work strategy supports remote, hybrid, and in-person roles across the United States.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Benefits/Perks include Medical/Dental/Vision Insurance, employee loan discounts, Tuition Reimbursement, Paid Time Off, Paid Holidays, Paid Volunteer Days, Retirement Benefits (401K) with company match up to 8%, and in-house growth opportunities.

Responsibilities

Responsible for contacting all responsible parties on loans through telephonic or written communication to determine the cause of delinquency. Provides assistance and suggestions in the plan development to reinstate the member's obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.

Qualifications

Required Skills & Experience

• High school diploma or GED required.
• One-year collections preferred.
• 6 months of direct customer service/sales experience required.
• Excellent telephonic communication, negotiation and analytical skills needed.
• Bilingual (Spanish) required.
• Experience in a call center environment beneficial.
• Basic to intermediate operational knowledge of general office and PC equipment.

Physical Demands

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.
• You\'ll play a vital role supporting our members, so schedule flexibility that may include evenings and/or weekend (Saturday) hours is required.

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An Equal Opportunity Employer Minorities/Females/Veteran/Disabled