Collector 1

Baylor Scott & White Health; Dallas (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Baylor Scott & White Health in Dallas, TX is seeking a Collector to perform accounts receivable collection activities. You will contact patients and insurance representatives by phone or mail to check claim status and counsel patients on financial arrangements.

You will maintain detailed records, handle write-offs with thorough research, and coordinate with the Billing and Collections Manager to resolve issues and ensure timely payments.

Qualifications

• Education: HS Diploma or GED equivalent.
• Experience: 1 year of experience in a related role.

Responsibilities

• Perform collection activities for assigned accounts and contact patients, insurance companies, attorneys, employers, and physicians to resolve payment issues.
• Check claim status and obtain insurance information.
• Counsel patients on financial arrangements and maintain documentation in the accounts receivable system.
• Process accounts for write-offs after thorough research and present documentation for approval.
• Respond to patient inquiries and communicate with collection affiliates and the Credit Bureau as needed.
• Handle correspondence related to accounts and take required action.

Skills

Communication skills

Phone etiquette

Attention to detail

Customer service

Education

HS Diploma/GED

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Collector, under general supervision and following procedures, performs collection activities for assigned accounts. Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements. Maintains collection files on the accounts receivable system.

Essential Functions Of The Role

• Performs collection activities for assigned accounts. Contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.
• Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements.
• Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up.
• Processes accounts for write-off. Conducts thorough research on accounts to see if they qualify. Presents complete documentation to the Billing and Collections Manager for approval.
• Counsels patients regarding accounts and responds to patient inquiries.
• Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.
• Receives, reviews, and responds to correspondence related to accounts. Takes action as required.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience