Collector

Jovia Financial Credit Union; Village of Westbury (NY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid training

401(k) with match

Medical, dental, vision

Job summary

Jovia Financial Credit Union is seeking a driven Collections Specialist to manage a range of consumer accounts and guide members toward repayment solutions. This role welcomes a proactive communicator who can work in a hybrid environment and navigate regulatory requirements with accuracy and empathy.

The position involves handling delinquent accounts, negotiating terms, and maintaining meticulous records while supporting the organization's mission to serve members.

Qualifications

• High School graduate, some college preferred.

Responsibilities

• Handle consumer collection accounts including Unsecured Loans, LOCs, Mortgages, HELOCs, Auto, Student and Credit Cards.
• Achieve assigned goals and objectives.
• Work flexible shifts, including Saturday on a monthly rotation.
• Alter schedule as needed by Collections management.
• Generate and maintain daily work queue from Collections system.
• Update system records with handling information on collections.
• Make phone calls regarding delinquent accounts and provide counseling.
• Negotiate repayment terms to bring accounts current while maintaining accuracy.

Skills

Communication

Negotiation

Self-motivation

Detail oriented

Problem solving

Urgency & follow-up

Skip tracing

Education

High School diploma

Tools

MS Office

Fiserv DNA

Optis

Nautilus

ChexSystems

e-Oscar

Temenos

Job description

We're proud to be recognized as one of Long Island's Top Workplaces for 2026! This recognition reflects our commitment to creating a workplace where people feel valued, supported and empowered to grow.

We are looking for talented and motivated individuals to join our team and build a rewarding career with an organization that truly believes our people and our culture are the heart of our success.

Come grow with us and discover what makes Jovia a great place to build your career.

We areJovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and "banking on the bright side". We are a new kind of credit union, one that combines service and value with the convenience that today's technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what's best for our members, not profits - Come see for yourself!

Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team.

We Give You Benefits That Go Beyond Your Paycheck

• Competitive compensation with paid training
• Engaged Managers who value your input, are transparent, and provide coaching for your success
• Professional Development with growth opportunities and a supportive learning environment
• A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
• Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan
• Comprehensive benefits including Medical, Dental, and Vision coverage
• Employee Activity Groups that foster a sense of belonging and teamwork
• Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
• Gym Reimbursement and Employee Wellness time off to support your health and wellness
• Flexible PTO options that include vacation payout and sick time incentive payouts
• Discounts on Employee Loans to help you create financial success
• Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans
• A CEO with brilliant vision and aspiration

Find out what life at Jovia is like ... Life at Jovia

What You Will Be Doing

• Handle all types of consumer collection accounts relative to Jovia including but not limited to Unsecured Loans and Lines of Credit, Mortgages, Home Equity Loans and Lines, Auto Loans, Student Loans, Credit Cards and overdrawn accounts.
• Be goal-oriented and strive to achieve assigned goals and objectives.
• Be flexible in available work shifts, and Saturday on a monthly rotation.
• There may be occasions based on the needs of the department to alter the regular schedule as requested by the Collection's management team.
• Generate and maintain daily work Queue from the Collections system. Utilize reports to identify areas of opportunity that should be focused on.
• Update system records as required, recording all handling information on collections and other applicable systems.
• Answer and make telephone calls concerning delinquent accounts, provide counseling to members, review loss mitigation options, obtain and update applicable bankruptcy data, and collect/post payments, etc.
• Determine reason for delinquency based on members' financial situations utilizing a friendly, member-focused approach, and negotiate terms of repayment to bring account(s) current while maintaining quality and accuracy.

What We Need From You

• High School graduate, some college preferred.
• Minimum 2 years’ experience in consumer Collections with a credit union or bank required.
• Thorough knowledge of and adherence to proper collection practices/NY state and federal credit and collection laws and regulations required (including, but not limited to, FDCPA, FCRA, Bankruptcies, NCUA regulations and other regulatory requirements)
• Experience with MS Suite, including Word, Excel, Outlook, and financial institution core and periphery systems and collection software systems (Fiserv DNA, Optis,Nautilus, ChexSystems, e-Oscar and Temenos a plus)
• Excellent communication and interpersonal skills, including active listening and negotiating abilities.
• Self-motivated
• Detail-oriented
• Ability to ensure quality of work completed.
• Strong ability to identify the root cause of problems and creative problem-solving skills.
• Sense of urgency and keen follow-up abilities
• Solid skip tracing and asset locating skills.
• High degree of self-management to successfully manage and prioritize workflow, and ability to help identify and communicate process improvements.
• Flexible and willing to work additional time as needed.
• Desire to work in a team environment and embracing of JOVIA philosophy and culture.

Work From Home Requirements For All Hybrid Workers

• Internet speed of 100mbps or higher required (you can test this by going to www.speedtest.net)
• Able to dedicate a quiet space for daily work that is free of sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset)

Be part of a growing not-for-profit organization wherePeople are Everything - You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require aposition level, salary, or salary grade adjustment to reflect current experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)