Collector

City of Hope; Irwindale (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

City of Hope in Irwindale is seeking a Collector to manage accounts and ensure timely reimbursement for services. Responsibilities include resolving claims, verifying payments, and collaborating with patients and insurance companies. Ideal candidates will have a high school diploma and 3-5 years of experience in medical functions. This role offers a fulfilling opportunity to contribute to the mission of improving lives in the fight against serious illnesses.

Qualifications

• Minimum three to five years experience performing medical functions.
• Experience in corresponding with patients and insurance companies.
• Proven ability to handle multiple conflicting tasks.

Responsibilities

• Follow up on assigned accounts in billing and accounts receivable systems.
• Resolve accounts through written and verbal communication.
• Verify conditions for payment are met.

Skills

Insurance carrier procedures

Communication with patients

Handling multiple tasks

Education

High school diploma or equivalent

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life‑threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Collector plays a critical role in ensuring timely and accurate reimbursement for professional services rendered. This position is responsible for managing a portfolio of accounts, resolving straightforward and complex claims, and driving accounts to resolution. Working with minimal supervision, the Collector collaborates within a team environment to support the Division’s mission and financial goals while maintaining the highest level of integrity and accuracy.

As a successful candidate, you will:

• Follow up on assigned accounts within billing and accounts receivable systems to meet established performance goals
• Proactively resolve accounts through written and verbal communication, including first- and second-level appeals
• Verify and ensure all conditions for payment are met, including charges, insurance eligibility, and benefit coverage
• Review and validate financial classifications, authorizations, and certifications
• Confirm accuracy of CPT and ICD coding, as applicable
• Respond promptly and accurately to inquiries from payers, patients, and authorized representatives
• Identify and report trends in correspondence to management for further action
• Collaborate with internal teams and external stakeholders to gather necessary information efficiently
• Communicate with patients as needed to support account resolution
• Recommend and implement solutions to resolve outstanding patient accounts

Your qualifications should include:

• High school diploma or equivalent.
• Minimum three (3) to five (5) years experience performing medical functions.
• Minimum experience including corresponding with patients and insurance companies in resolving patient accounts.
• Extensive knowledge of insurance carrier procedures.
• Experience with reading Explanation of Benefits (EOB) statements. Proven ability to handle multiple conflicting tasks.

Pay and Benefits

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please click here.