Collector

Liberty Federal Credit Union; Evansville (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Liberty FCU in Evansville, IN is seeking a full-time Collector to join the Asset Protection (Collection) Department. The role involves contacting past-due members via calls, email, and text, and arranging payment plans to resolve delinquencies.

The successful candidate will maintain accurate records, perform skip tracing, and adhere to laws and policies while contributing to a fast-paced collection environment.

Qualifications

• High school education or GED equivalent.
• Collection and call center experience preferred.

Responsibilities

• Contact past due members through outbound calling campaigns, email, and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
• Update addresses, phone numbers, and other contact information.
• Skip trace through various websites, review for repossession referrals on auto loans.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Adhere to all federal, state, local and internal laws, regulations, and policies.
• Participate in training sessions to assure appropriate collections calling techniques.
• Perform other duties as assigned.

Skills

Communication skills

Time management

Discretion

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collector

Full Time Clerical MAIN OFFICE, Evansville, IN, US

4 days ago Requisition ID: 3997

Liberty FCU, a full-service credit union, is seeking a full-time Collector to join the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism, possess problem solving skills, and be able to focus in a fast-paced environment. Experience in collections is preferred.

Essential Functions & Responsibilities:

• Contact past due members through outbound calling campaigns, email, and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
• Update addresses, phone numbers, and other contact information.
• Skip trace through various websites, review for repossession referrals on auto loans.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Adhere to all federal, state, local and internal laws, regulations, and policies.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned.

Position Specifications

• High school education or GED equivalent.
• Collection and call center experience preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
• Ability to communicate effectively in both verbal and written formats.
• Ability to manage multiple tasks, work in fast-paced environment, and meet deadlines.
• Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.

Benefits and Compensation:

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.