Collector

Neighborhood Credit Union; Dallas (TX); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

Neighborhood Credit Union in North Dallas is seeking a Collector to recover loans, credit cards, and share accounts. You will locate and contact members with delinquent accounts, provide credit counseling, and strive for prompt repayment while ensuring compliance with laws and regulations.

The role requires effective communication, data recording, and problem resolution across collection phases, with a focus on confidentiality and quality member service.

Qualifications

• High School diploma or equivalent (GED).
• Knowledge of collection procedures, lending regulations and related laws and regulations.
• Understanding of U.S. Bankruptcy Code (basic).
• One to three years of collections experience.

Responsibilities

• Locate and contact delinquent borrowers by phone to encourage repayment and provide credit counseling.
• Record financial status and collection activity in CU records.
• Plan course of action to recover outstanding payments.
• Investigate and resolve payment/account discrepancies.
• Negotiate payment deadlines, plans, and accept payments electronically.
• Recommend actions such as repossession, legal steps, or workouts.
• Maintain professional relations with Members and vendors; communicate with repossession agents.

Skills

Communication

Written reports

Data analysis

Attention to detail

Numerical ability

Microsoft Word

Microsoft Excel

Independence

Organizational skills

Confidentiality

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Teller terminal

Job description

Job Details

Job Location: North Dallas - Dallas, TX 75240

Position Type: Full Time

Salary Range: $22.00 - $24.00 Hourly

Job Category: Banking

The Collector position is responsible for ensuring prompt recovery of all monies owed to Neighborhood Credit Union’s portfolio of loans, credit cards, and share accounts. Locates and contacts members with delinquent accounts and attempts to recover monies. Provides exceptional member service and problem resolution throughout all phases of the collection process. Maintains compliance with all Federal, State, and local laws and regulations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective and timely performance of assigned functions.
   • Locates and contacts delinquent borrowers primarily by telephone to encourage prompt repayment of delinquent accounts and provides credit counseling to members in financial difficulty.
   • Records information about financial status of member and status of collection efforts in the appropriate records of the credit union.
   • Plans course of action to recover outstanding payments.
   • Investigates and resolves discrepancies in payment and/or accounts.
   • Negotiates payment deadline, payment plans and accepts payments using electronic cash management.
   • Makes recommendations to take action to repossess, hire a door knock service, begin legal action, settle the account for less than balance, offer an extension or a workout.
   • Works deficiency balance accounts for possible work-out plans prior to sending to outside agency.
2. Assumes responsibility for establishing and maintaining professional business relations with Members, and other professional businesses.
   • Responsible for Direct communication as it relates to repossession agents, tow/wrecking companies, attorneys, insurance companies, and other vendors.
   • Addresses complaints and resolves problems.
3. Assumes responsibility for establishing and maintaining effective coordination and working relations with credit union personnel and with management.
   • Attends and participates in meetings as required.
   • Maintains strong working relations and communications with Credit Union personnel.
   • Complies and stays informed of all Federal, State, and local acts and/or laws.
4. Assumes responsibility for related duties as required or assigned.
   • Performs other functions that might be needed from time to time and assists others to complete tasks and work assignments.
   • Ensures that the work area is clean, secure, and well maintained.
   • Achieves goals and targets.

Qualifications

Education / Certification

• High School diploma or equivalent (GED)

Required Knowledge

• Knowledge of collection procedures, lending regulations and related laws and regulations.
• Understanding of Company policies.
• Basic understanding of the U.S. Bankruptcy Code.

Experience Required

• One to three years of previous collections experience.

Skills/Abilities

• Excellent communication and public relations skills.
• Ability to compose written reports, business correspondence and procedures
• Ability to analyze accounts, define problems, collect data and draw valid conclusions.
• Attentive to detail.
• Ability to calculate figures and amounts such as interest, percentages and compute rates and ratios
• Able to use PC, teller terminal, telephone, card machine, and all related business equipment.
• Solid skill level with Microsoft Office Suite, especially Microsoft Word and Excel,
• Self-starter and resourceful with the ability to work well both independently as well as in a team environment.
• Possess excellent organizational skills with the ability to work on multiple tasks simultaneously.
• Must maintain a high level of confidentiality.