Collections Team Member I, Remote (MA, NH, GA only), Full- Time

MedStar Health; Boston (MA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading credit union in New England is seeking a Collector to manage delinquent accounts and assist members facing financial difficulties. The role involves communication, account maintenance, and ensuring compliance with collection laws. Ideal candidates will have a high school diploma, strong communication skills, and some experience in collections or financial institutions.

Qualifications

• Educational requirement: High School diploma or equivalent.
• Preferred experience in call centers or financial institutions.
• 2-3 years in consumer or mortgage collections preferred.

Responsibilities

• Manage delinquent accounts and assist members in restoring good standing.
• Prepare correspondence for delinquent accounts and establish payment plans.
• Research accounts for errors and perform skip tracing.

Skills

Excellent communication skills

Proficiency with MS Office

Education

High School diploma or equivalent

Job description

Schedule

Mon-Fri: 3 days 11-8, 2 days 8-5, 2 Saturdays per month (40 Hours)

What You'll Do

Summary/Objective: Contact members with delinquent accounts and overdrawn shares facing financial difficulty to assist them in restoring their good standing with the Credit Union. Maintain the financial soundness of the department by managing delinquency and charge-off ratios. Support fellow collectors in increasing their knowledge, negotiation skills, and making effective business decisions.

Essential Functions:

• Answer incoming member contacts (phone, email, fax), work collection queues, and make outbound calls.
• Review and document account statuses, initiate contact on delinquent loans.
• Research accounts for errors and correct them promptly.
• Prepare correspondence for delinquent accounts via USPS mail, certified mail, or email.
• Determine reasons for delinquency and refer members to BALANCE when necessary.
• Perform skip tracing within compliance guidelines.
• Establish and monitor payment plans.
• Manage processes related to repossessions and foreclosures.
• Pull Credit Bureau reports as needed.
• Review and recommend loan rewrites or settlements.
• Achieve monthly goals.
• Handle calls from Back End Hunt Group and escalate as needed.
• Assist in training new hires.
• Facilitate team meetings on a rotating basis.
• Manage dialer and related systems.
• Develop leadership skills and serve as backup for Team Leader.
• Ensure compliance with all laws, policies, and procedures.
• Suggest improvements to work processes within Collections.
• Perform other duties as assigned.

What You'll Need

Education and Experience:

• High School diploma or equivalent.
• Excellent communication skills (phone, written).
• Proficiency with MS Office and computer programs.

Additional Eligibility:

• Experience in call centers or financial institutions preferred.
• 2-3 years in consumer or mortgage collections preferred.
• Knowledge of collection laws (Fair Debt Collection Act, Fair Credit Reporting Act).

About Us

DCU is the largest credit union in New England, serving over one million members nationwide. We aim to provide a great workplace with a strong community focus.

We are an equal opportunity employer, valuing diversity and inclusion. Applicants are evaluated without regard to legally protected characteristics.

For accommodations during the application process, contact [e-mail].

Note: We are not currently offering Visa sponsorship for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor.